Experienced Customer Service Representative – Work from Home Opportunity in Indianapolis, IN, Delivering Personalized Support and Exceptional Care to Diverse Customer Base

Welcome to blithequark

At blithequark, we understand that every interaction with our customers is an opportunity to make a positive impact on their lives. We are a company that values innovation, collaboration, and growth, and we are committed to providing exceptional care and personalized attention to the communities we serve. Our mission is to remove community barriers and transform the industry, and we are looking for talented and passionate individuals to join our team.

About the Role

We are seeking an experienced Customer Service Representative to join our team in Indianapolis, IN. As a Customer Service Representative at blithequark, you will be the frontline representative and image of our company, handling a variety of tasks and providing top-quality customer service experience to a diverse customer population. Your primary responsibility will be to handle inbound calls from members, clients, and facilities, verifying eligibility and coordinating non-emergent transportation and/or paratransit services.

Key Responsibilities

• Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services, utilizing transportation management systems to meet contract service levels
• Provide top-quality customer service experience to a diverse customer population, responding to all inquiries in a timely and professional manner
• Schedule trips in the most cost-effective manner, meeting job-specific key performance indicators and goals
• Recognize, handle, and refer to situations of an emergent nature, responding to and documenting customer complaints
• Provide support on special projects as needed, demonstrating effective problem-solving skills and maintaining a positive and professional attitude

Requirements

To be successful in this role, you will need to have:

• Must reside in the State of Indiana
• Must be 18 years of age or older
• High School Diploma or GED
• 1 year of Call Center experience
• 6 months Customer Service experience
• High-speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
• A quiet space within the home free of distractions to take in-coming calls

Preferred Qualifications

While not required, the following qualifications are preferred:

• Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and blithequark’s Transportation Provider Network
• Ability to adhere to all established blithequark and Employee Handbook guidelines
• Knowledge of Microsoft Outlook, Word, and Excel
• Strong and effective communication skills
• Ability to maintain a high level of confidentiality
• Ability to multi-task accurately
• Demonstrate effective problem-solving skills
• Maintain a positive and professional attitude

What We Offer

At blithequark, we offer a competitive salary and a comprehensive benefits package, including:

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• blithequark Perks Discount Program
• Leadership Mentoring Opportunities

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer opportunities for career advancement, professional development, and continuous learning, helping you to achieve your career goals and reach your full potential.

Work Environment and Company Culture

Our company culture is one of innovation, collaboration, and growth. We value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming, inclusive, and supportive of all employees. We believe in recognizing and rewarding outstanding performance, and we offer a range of perks and benefits to support your well-being and work-life balance.

Why Join blithequark?

By joining blithequark, you will become part of a team that is dedicated to making a positive impact on the communities we serve. You will have the opportunity to work with a talented and passionate team, to develop your skills and knowledge, and to contribute to the growth and success of our company. If you are looking for a challenging and rewarding role, with opportunities for career growth and development, then we encourage you to apply to join our team.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you and to welcoming you to our team.

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates with a criminal history, and we are committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation, please contact our People and Culture team.