Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our team.

About the Role

We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in Iowa. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. Your goal will be to provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you will need to have a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and have the ability to problem-solve through analysis and ongoing feedback. A high school diploma or GED is required, and you must reside within 1 hour driving distance from Des Moines, IA.

Essential Qualifications:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications:

• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

At blithequark, we offer a competitive hourly rate of $18.00, paid training, and equipment provided from our Des Moines, IA office. This is a full-time position with full benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. We also offer career growth opportunities, a perk spot employee discount program, and a positive, employee-friendly culture.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer ongoing training and development opportunities to help you advance in your career. Our paid training program will teach you all the skills needed to allow you to become successful in your role, and we offer a full benefits package to support your personal and professional well-being.

Work Environment and Company Culture

Our company culture is built on the values of respect, empathy, and commitment to excellence. We believe in creating a positive and inclusive work environment that supports the well-being and success of our employees. Our team is dedicated to providing exceptional support to our clients, and we are seeking a highly skilled and motivated individual to join our team.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including an hourly rate of $18.00, paid training, and equipment provided from our Des Moines, IA office. Our benefits package includes health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. We also offer a perk spot employee discount program and career growth opportunities.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We are an equal opportunity employer and welcome applications from diverse candidates.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to providing equal employment opportunities to all applicants and employees.