Experienced Pharmacy Customer Support Specialist – Remote-Hybrid Role for Exceptional Communication and Detail-Oriented Individuals

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional support services to the healthcare industry, ensuring that patients receive the care they need in a timely and efficient manner. As a leader in our field, we pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our team of skilled professionals is passionate about making a difference in the lives of others, and we are now seeking an experienced Pharmacy Customer Support Specialist to join our dynamic team in a remote-hybrid role.

About the Role

As a Pharmacy Customer Support Specialist, you will play a vital role in assisting healthcare providers, including doctors, hospitals, and pharmacies, with prescription coverage verifications. This role will begin with processing inbound faxes and verifying prescription details before transitioning to provider phone support in a call center setting. If you have a strong passion for delivering exceptional customer service, excellent communication skills, and a keen eye for detail, we encourage you to apply for this exciting opportunity.

Why You’ll Love This Job

• Competitive pay with opportunities for long-term growth and professional development
• Fully paid training to set you up for success in your new role
• A remote-hybrid schedule, with mostly remote work after the first month and just one on-site day per month, allowing for a great work-life balance
• A temp-to-perm opportunity for career advancement and future growth within the company

Key Responsibilities

As a Pharmacy Customer Support Specialist, your key responsibilities will include:

• Processing inbound faxes from healthcare providers regarding prescription approvals and verifying prescription details, such as provider information, patient data, and medication dosage
• Following up with providers for missing information and ensuring that all necessary details are accurate and complete
• Accurately entering prescription requests into the system for processing and ensuring data accuracy by following structured workflows and company procedures
• Handling inbound provider calls (approximately 20 per day) regarding prescription approvals and coverage, and communicating professionally with healthcare professionals
• Attending fully paid on-site training for the first month, followed by a remote-hybrid schedule with monthly in-office team-building days

Essential Qualifications

To be successful in this role, you will need:

• At least 6 months of customer service experience, preferably in a call center setting, although other customer-facing roles will be considered
• Strong verbal communication skills to interact professionally with healthcare providers and patients
• Excellent attention to detail for verifying prescription and patient information, with a high level of accuracy and efficiency

Preferred Skills

While not essential, the following skills and experience are highly desirable:

• Experience handling high-volume calls in a customer service or call center setting, with a proven track record of providing exceptional customer service
• Familiarity with medical or pharmacy terminology, with a basic understanding of healthcare concepts and principles
• Basic proficiency with database entry and electronic records systems, with the ability to learn new systems and technologies quickly

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Support Specialist, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career advancement opportunities, with the potential to move into leadership or specialized roles
• A supportive and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about making a difference in the lives of others, and we are committed to:

• Providing a supportive and collaborative work environment, with a focus on teamwork and open communication
• Encouraging work-life balance, with flexible scheduling and remote work options
• Recognizing and rewarding outstanding performance, with opportunities for career advancement and professional growth

Compensation, Perks, and Benefits

As a Pharmacy Customer Support Specialist at blithequark, you can expect:

• Competitive pay, with opportunities for bonuses and incentives
• A comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings options
• Generous paid time off, including vacation, sick leave, and holidays
• Access to ongoing training and development opportunities, with a focus on career growth and advancement

Conclusion

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Support Specialist at blithequark, you will have the chance to make a real difference in the lives of others, while also advancing your career and developing your skills. Don’t miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark team and start making a difference today!