**Experienced Full Stack Customer Service Representative – Remote Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, where you'll have the opportunity to grow your career, develop new skills, and make a difference in the lives of our clients' customers. **About blithequark** At blithequark, we're committed to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. With a culture that values individuality, innovation, and teamwork, we're a place where you can thrive, grow, and make a real impact. Our team of dedicated professionals is passionate about helping others and delivering exceptional service, and we're looking for like-minded individuals to join our dynamic team. **Job Summary** As a Remote Customer Service Representative with blithequark, you'll be the first point of contact for our clients' customers, providing exceptional service and support through a variety of channels, including phone, email, and chat. You'll work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. With paid training, competitive pay, and a range of incentives and benefits, you'll be empowered to make a real impact every day. **Key Responsibilities** * Efficiently manage a high volume of inbound calls in a fast-paced environment * Listen actively to understand customer needs and offer clear, accurate information * Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies * Assist cardholders with inquiries regarding transactions and account statuses * Process transactions efficiently via web-based applications and handle research requests with precision * Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations * Maintain in-depth knowledge of company and client programs, policies, and technology * Support team operations during peak times or absences to help maintain seamless service **What We Offer** * Work From Home: Enjoy the flexibility and comfort of working from your own home, with a dedicated workspace and reliable internet connection * Full Time Employment (40 hours/week): Commit to a consistent work schedule, with opportunities for advancement and career growth * Competitive Pay: Earn $14.00 per hour, with opportunities for bonuses and incentives * Shift Differential: Earn an additional $1.50 per hour for hours worked between 6PM-6AM, and $1.00 per hour for weekend shifts * Incentive Plan: Earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence) * Career Growth: Opportunities to advance your career in a supportive, innovative environment * Benefits: Comprehensive benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time **Essential Qualifications** * Must be at least 18 years old and possess a High School Diploma or equivalent * Must have 6 months of Customer Service, Call Center or Dispatch experience * Complete a background check, credit check, and security fingerprinting * Compliance with camera requirements for meetings and training * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection * Equipment: The company will provide all necessary computer equipment * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download * Working knowledge of computers and Windows applications **Preferred Qualifications** * 1+ years of previous call center experience **Why Join blithequark?** At blithequark, we're committed to creating a culture that values individuality, innovation, and teamwork. We believe that our employees are our greatest asset, and we're dedicated to providing a supportive, inclusive environment that allows you to grow and thrive. With a range of benefits, incentives, and opportunities for advancement, we're the perfect place to start or continue your career. **How to Apply** If you're passionate about delivering exceptional customer service and making a real impact every day, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Requests** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also contact us at [insert phone number] to request an accommodation. **Vaccination Policy** At blithequark, we value the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job