Call Center Assistant
Job Description:
• Provide exceptional inbound and outbound general and technical support to internal customers.
• Responsible for providing accurate answers to internal customer questions or concerns via phone, email or chat.
• Responsible for diagnosis and complete resolution of technical issues in a courteous manner.
• Responsible for calling remote employees in an efficient manner.
• Responsible for staying current on issues that impact our internal customers.
Requirements:
• High School Diploma or equivalent required.
• Must possess excellent customer service skills.
• Call center experience is preferred.
• A very friendly and helpful attitude and the ability to manage simultaneous tasks.
• Ability to work as a member of a team is required.
• Must have excellent oral and written communication skills.
• Excellent attendance is required.
• Experience working with a PC and a Windows environment is required.
• Experience working with a Mac is preferred, but not required.
Benefits:
• This position is not bonus eligible, and information on benefits offered is here.
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