Experienced Customer Success Manager – Global Client Relationship Development and Revenue Growth at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way global teams work together by providing an all-in-one payroll and HR platform. Our vision is to unlock global opportunities for every person, team, and business, and we are achieving this through our seamless platform that combines HRIS, payroll, compliance, benefits, performance, and equipment management. With AI-powered tools and a fully owned payroll infrastructure, we support every worker type in over 100 countries, helping businesses scale smarter, faster, and more compliantly.

About Our Team

As one of the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. We are proud of our achievements, including being recognized as a CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeatedly featured on Y Combinator’s top companies list. Our customer satisfaction is reflected in our 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Join Our Success Story

We are looking for a talented Customer Success Manager to join our team and be the face and voice of blithequark for our clients. As a Customer Success Manager, you will build genuine and durable customer relationships, convert those relationships into opportunities for long-term revenue growth, and serve as a trusted advisor to our clients. You will be responsible for identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. If you are a passionate business builder with a strong desire to be in the technology space, we encourage you to apply.

Key Responsibilities

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that may lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Requirements

To be successful in this role, you should have:

• 2+ years of experience in a related field
• A past history of elite performance
• Previous experience in customer success or advisory roles, such as consulting
• A strong desire to be in the technology space
• Excellent relationship-building skills, with the ability to remain calm and collected in crisis or criticism
• Quantitatively inclined and data-savvy, with the ability to draw insightful conclusions from complex data sets
• A reliable, motivated self-starter with a passionate growth mentality
• A solid track record of achievement, with a strong analytical foundation and the ability to manipulate and synthesize data
• Curiosity and a desire to make an impact

What We Offer

At blithequark, we offer a competitive total rewards program that includes:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

Career Growth Opportunities

As a Customer Success Manager at blithequark, you will have the opportunity to drive meaningful impact and build expertise that makes you a sought-after leader in the transformation of global work. You will be part of a dynamic team that is passionate about innovation and customer success, and you will have the opportunity to learn from and collaborate with experienced professionals in the industry.

Our Culture

At blithequark, we value diversity and inclusivity, and we are committed to creating a workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We are an equal-opportunity employer and welcome applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

How to Apply

If you are a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our Talent Acquisition Team. We look forward to hearing from you and exploring how you can contribute to our success story.

Conclusion

At blithequark, we are committed to unlocking global opportunities for every person, team, and business. As a Customer Success Manager, you will play a critical role in achieving this vision by building strong relationships with our clients and driving revenue growth. If you are a talented and motivated individual who is passionate about customer success and the technology space, we encourage you to apply for this exciting opportunity. Join our team and be part of our success story!