Experienced Full-Time Remote Customer Service Representative – Delivering Exceptional Healthcare Support and Solutions

Welcome to blithequark

At blithequark, we are dedicated to delivering innovative healthcare services that improve the lives of millions of people worldwide. Our organization is guided by a strong commitment to diversity, inclusion, and equity, and we strive to create a work environment that values and supports the well-being of our employees. As a global leader in the healthcare industry, we are continually seeking talented and compassionate individuals to join our team and help us advance health equity on a global scale.

About the Role

We are excited to offer a unique opportunity for a skilled and dedicated Customer Service Representative to join our team. As a remote customer service representative, you will play a vital role in providing exceptional support and solutions to our customers, ensuring that they receive the best possible care and service. This is a full-time position that offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.

Key Responsibilities

As a Customer Service Representative at blithequark, your primary responsibilities will include:

• Answering inbound phone calls and providing a high-quality patient/caller experience
• Reviewing patient liability questions and concerns
• Scheduling, rescheduling, and canceling appointments
• Performing referral coordination, including completing Open Referrals and/or referral tracking queue
• Working all assigned tasks in a timely and efficient manner, according to department standards, and documenting all actions in the system
• Registering new patients, verifying patient demographics and health insurance, and updating patient information in designated databases
• Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
• Communicating effectively and professionally with all stakeholders
• Processing all work-related responsibilities in an efficient, timely, and accurate manner
• Other duties as assigned

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent
• Must be 18 years of age or older
• At least 1 year of experience in a call center, answering customer service inquiries regarding healthcare
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday, with rotating Saturday coverage as needed

Preferred qualifications include previous experience using EPIC and a strong understanding of the healthcare industry.

Soft Skills and Competencies

In addition to the technical skills and qualifications listed above, we are looking for candidates who possess the following soft skills and competencies:

• Time management and organizational skills
• Attention to detail and ability to multitask
• Empathy and compassion for others
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Telecommuting Requirements

This is a remote position, and you will be required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy. You must also have the ability to keep all company-sensitive documents secure and live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive salary
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• Opportunities for career growth and development

We also offer a dynamic and supportive work environment that values diversity, inclusion, and equity. Our mission is to help people live healthier lives and make the health system work better for everyone, and we believe that our employees are critical to achieving this mission.

Diversity and Inclusion

At blithequark, we are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their race, gender, sexuality, age, location, or income. We believe that diversity creates a healthier atmosphere and that everyone deserves the opportunity to live their healthiest life. We are an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to their background or characteristics.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and supporting the healthcare needs of others, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team of dedicated professionals who are committed to making a difference in the lives of others.

Conclusion

At blithequark, we are dedicated to delivering innovative healthcare services that improve the lives of millions of people worldwide. We believe that our employees are critical to achieving this mission, and we are committed to providing them with a supportive and inclusive work environment that values diversity, equity, and inclusion. If you are looking for a challenging and rewarding career opportunity that allows you to make a difference in the lives of others, we encourage you to apply for this exciting role. Join our team today and become part of a dynamic and compassionate organization that is committed to advancing health equity on a global scale.