Experienced Full Time Remote Customer Support Specialist – Advanced Support and eCommerce Operations Management

Introduction to blithequark

At blithequark, we are pioneers in the Animal Health industry, dedicated to delivering innovative solutions and exceptional customer experiences through our cutting-edge eCommerce platform. As a leader in our field, we are committed to fostering a culture of inclusivity, diversity, and continuous learning. Our mission is to improve the lives of animals and the people who care for them, and we are seeking a talented and motivated individual to join our team as a Customer Support Specialist – Advanced Support.

Job Overview

The Customer Support Specialist – Advanced Support will play a critical role in managing the growth and stability of our eCommerce platform, ensuring seamless customer experiences, and driving business process improvements. This is a remote, full-time position that offers a unique opportunity to work with a dynamic team and contribute to the success of our organization. As a key member of our team, you will be responsible for providing advanced support to our customers, managing eCommerce operations, and collaborating with internal stakeholders to drive business growth.

Key Responsibilities

• Act as the primary contact for internal stakeholders related to demand and supply for eCommerce shoppers and products, ensuring effective communication and issue resolution.
• Manage and maintain the eCommerce website, ensuring that it functions correctly, and products are accurate and available for purchase.
• Monitor inventory levels for direct-only products, identify inventory risks, and conduct root cause analysis to resolve supply issues.
• Provide data analysis on customer activity and product demand, ensuring order processing and warehouse SLAs are consistent and orders are managed without disruption.
• Drive business continuity by leading projects to update and improve business processes, and collaborate with internal stakeholders to implement changes.
• Develop and maintain relationships with internal stakeholders, including Site Planning, Site Logistics, E2E Planning, Logistics, Finance, and Quality teams.
• Ensure compliance with regulatory requirements for RX and restricted products, and provide audit support as needed.

Essential Qualifications

• Bachelor's degree in a relevant field (e.g., Business, Operations, Supply Chain Management).
• Strong collaboration and communication skills, with the ability to work effectively with department heads and internal stakeholders.
• Demonstrated ability to anticipate and solve problems, with solid analytical skills for independent problem-solving.
• Strong business judgment and decision-making ability, with the ability to drive business continuity and improvement.
• Ability to work in a fast-paced environment, with a focus on delivering high-quality results and meeting deadlines.

Preferred Qualifications

• Experience with SAP/Atlas, inventory management, order/return processes applications, and customer master setup related to customer online shopping access.
• Understanding of Ways of Working (WoW) mindsets and behaviors, with the ability to demonstrate some of them regularly.
• Business and finance acumen, with an understanding of the impact of own area's activities within the Supply Chain.
• Experience with project management, process improvement, and change management.

Skills and Competencies

• Communication proficiency, with the ability to effectively communicate with internal and external stakeholders.
• Detailed-oriented, with a focus on delivering high-quality results and meeting deadlines.
• Self-driven and committed to self-improvement, with a strong desire to learn and grow.
• Leadership skills, with the ability to drive business continuity and improvement.
• Organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Problem-solving and analysis skills, with the ability to identify and resolve complex issues.
• Technical capacity, with the ability to learn and adapt to new systems and technologies.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist – Advanced Support, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced professionals.
• Formal training programs, including workshops and conferences.
• Opportunities for career advancement and professional growth.
• A culture of continuous learning, with a focus on innovation and improvement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse workplace culture. Our employees are our greatest asset, and we are committed to creating an environment that is supportive, collaborative, and empowering. As a remote employee, you will be part of a dynamic team that values flexibility, work-life balance, and open communication.

Compensation, Perks, and Benefits

We offer a competitive salary range of $68,400.00 - $107,700.00, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including:

• Bonus eligibility and long-term incentives.
• Comprehensive health care and insurance benefits for employees and their families.
• Retirement benefits, including a 401(k) plan and matching contributions.
• Paid holidays, vacation, and sick days.
• A range of employee discounts and perks, including access to our products and services.

Conclusion

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist – Advanced Support at blithequark, you will be part of a dynamic team that is shaping the future of the Animal Health industry. Don't miss out on this chance to join our team and contribute to our success story. Apply now and take the first step towards a rewarding and challenging career with blithequark.