Ticket/Gate Agent (Customer Service Agent)

Delta Air Lines is one of the leading global airlines headquartered in Atlanta, Georgia, with operations in Austin, Texas. Renowned for its commitment to exceptional customer service and operational excellence, Delta has established itself as a top choice for both domestic and international travelers. The company prides itself on its core values of Care, Integrity, Resilience, and Servant Leadership, which shape its culture and guide every interaction with customers and employees alike. Delta offers a work environment that emphasizes employee well-being and career growth, with opportunities to explore diverse career paths within the aviation industry. With a strong focus on innovation and sustainability, Delta continues to improve its customer experience while reducing its environmental impact. This particular role is based in Austin, Texas, and is part of the company’s airport customer service team. The position of Airport Customer Service Agent is an entry-level opportunity designed for individuals who are passionate about helping others and eager to begin a career in the airline industry. The starting pay for this hourly position is competitive at $19.76 per hour, reflecting Delta’s commitment to valuing its frontline employees. The role requires the ability to work flexible shifts, ranging from early mornings to overnight hours, with weekly hours varying between 20 and 40 based on seniority. As an Airport Customer Service Agent at Delta, you will be the first face that customers see when they arrive at the airport. Your primary responsibility is to provide an elevated customer experience through efficient ticketing, baggage handling, and boarding processes. You will assist passengers by guiding them through check-in, managing seat assignments, and ensuring all travel documents are in order. Your duties also include managing gate processes, making boarding announcements, and supporting special-needs passengers such as unaccompanied minors and individuals with disabilities. The position demands both customer service skills and physical stamina, as it involves handling baggage weighing up to 70 pounds and operating various airport equipment. Delta is invested in your career development and provides mentorship and training programs to help you grow within the organization. New hires are welcomed into a supportive culture that champions diversity and inclusion and offers extensive benefits to support your overall well-being. From competitive salary and profit-sharing programs to comprehensive health benefits and paid parental leave, Delta ensures employees have the resources needed to thrive both professionally and personally. Employees also enjoy perks such as travel privileges, discounts, and opportunities to engage in community service and sustainability initiatives. At Delta, safety is paramount, and agents are expected to consistently prioritize the security of themselves, colleagues, and customers. Compliance with airport-specific requirements, such as holding a Security Identification Display Area (SIDA) Badge and Customs Seal, is mandatory for this role. If you are looking for a dynamic job that combines customer interaction, problem-solving, and teamwork in a fast-paced environment, the Airport Customer Service Agent position at Delta Air Lines in Austin, Texas, could be your next great career step.

• High school diploma, GED, or high school equivalency
• at least 18 years of age
• authorization to work in the United States
• proficiency in English
• strong verbal and written communication skills
• basic digital literacy
• pass a physical ability test (PAT)
• pass a Customer Service Assessment
• ability to hold airport-specific requirements including a SIDA Badge and Customs Seal
• consistently prioritize safety and security of self and others
• embrace diverse people, thinking and styles