Experienced Customer Success Manager for Mid-Market Segment – Driving Growth and Success through Strategic Client Relationships and SaaS Expertise

Welcome to blithequark: Empowering Skills Development and Innovation

At blithequark, we are revolutionizing the way individuals and teams develop the skills that will shape the future. Our cutting-edge skills platform is designed to empower users to go beyond skills gaps, with innovative hiring and AI-powered learning solutions. With a strong track record of powering millions of skills evaluations, blithequark is trusted by leading companies and used by learners across the globe. Our latest accomplishments include ranking #2 in Education on Fast Company's prestigious World's Most Innovative Companies of 2025 list, being recognized 2 years in a row by TIME magazine as one of the World's Top EdTech Companies, and getting Certified as a Best Place to Work 2023-2024.

Our Culture and Values

At blithequark, we believe in giving our team members the context to understand decisions, the freedom to act independently, and the responsibility to do what's right. These principles drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors, and this belief is reflected in everything we do.

The Role: Customer Success Manager, Mid-Market

We are seeking an experienced Customer Success Manager, Mid-Market who is passionate about empowering and enabling SaaS clients. As a key member of our team, you will serve as a trusted advisor, product expert, project manager, and coach, driving mutual success and growth for our clients. Your ability to understand and articulate business value and outcomes will be crucial in aligning usage and adoption of blithequark's product suite with strategic business goals of customers.

Key Responsibilities

• Manage a portfolio of blithequark's fastest-growing clients to drive mutual success and growth
• Serve as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of blithequark's product suite, industry expertise, and business acumen
• Understand and articulate business value and outcomes by aligning usage and adoption of blithequark to strategic business goals of customers
• Proactively manage the success of customers in your portfolio, delivering consistent value across the entire customer lifecycle
• Act as an expert resource in blithequark's product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
• Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
• Assist customers in identifying and addressing unique use cases
• Proactively spot and address potential issues
• Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
• Conduct helpful and informative client-facing meetings (e.g., trainings, business reviews)

Essential Qualifications

• 5+ years of experience in a customer success role at a B2B SaaS company
• Experience managing 50-55 accounts with at least $4 million ARR
• A customer-first attitude and ability to build long-lasting relationships with customers
• Success spearheading end-to-end projects, including content consultation, implementation, and roll-out consultation
• Ability to independently troubleshoot most client issues
• A collaborative, helpful, and empathetic team-working style
• Strong relationship-building skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience working with mid-market clients
• Knowledge of the ed-tech industry and trends
• Familiarity with AI-powered learning solutions
• Experience with project management tools and software
• Strong analytical and problem-solving skills

The Hiring Process

At blithequark, we believe in providing all candidates the opportunity to demonstrate and validate their role-relevant skills up front. Our hiring process starts with a CSM skills assessment: a 30-minute AI conversation simulation covering 3 questions, designed to provide an opportunity to showcase your conversational skills in areas such as defining success as a CSM, building relationships, and handling risk.

What We Offer

We offer a competitive salary range of USD $75,000-$125,000, depending on experience and location. Our offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits such as medical, dental, and vision coverage, 401k matching (US) or pension fund contributions (Global), unlimited time off policy, learning and development benefits, physical and mental health benefits, equipment and generous home office setup stipend, and team activities and get-togethers to connect with your fellow team members.

Why You'll Love It Here

• Globally distributed, fully remote team
• Competitive salary, equity, and bonus comp packages
• Medical, dental, and vision coverage
• 401k matching (US) or pension fund contributions (Global)
• Unlimited time off policy
• Learning and development benefits
• Physical and mental health benefits
• Equipment and generous home office setup stipend
• Team activities and get-togethers to connect with your fellow team members
• A challenging and fulfilling opportunity to join a fast-growing SaaS company

Diversity, Equity, and Inclusion

We believe that great work comes from great, and inclusive teams. At blithequark, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. blithequark is proud to be an Equal Opportunity Employer.

Conclusion

If you are a motivated and experienced customer success professional looking to drive growth and success for mid-market clients, we encourage you to apply for this exciting opportunity. At blithequark, you will be part of a dynamic and innovative team that is shaping the future of skills development and education. Join us and take your career to the next level!