Experienced Senior Customer Success Manager for Strategic Enterprise Accounts in the North East Region – Driving Business Growth and Customer Satisfaction through Innovative Data Security Solutions at blithequark

Introduction to blithequark

blithequark is a pioneering tech startup that specializes in cutting-edge solutions for data security, compliance, privacy, and AI data management. As a leader in the data industry, we empower our customers to reduce risk, drive business innovation, achieve compliance, build customer trust, make informed decisions, and extract maximum value from their data. Our mission is to revolutionize the way organizations manage and protect their data, and we're looking for talented individuals to join our team and contribute to our success.

About Our Team

At blithequark, our team is the backbone of our success. We're building a global community of passionate and innovative professionals who share our values of Care, Do, Try, and Shine. Our people-centric culture is fast-paced, rewarding, and collaborative, offering opportunities to work with some of the most talented individuals in the industry. We value diversity, integrity, and innovation, and we're committed to creating a culture of inclusion and equality where every voice is heard and everybody belongs.

Job Overview

We're seeking an experienced Senior Customer Success Manager to join our growing team in the North East region, ideally based in New York or Boston. As a Senior Customer Success Manager at blithequark, you will play a critical role in managing customer relationships, identifying opportunities, and driving business growth. You will be responsible for building trust with our customers, understanding their needs, and providing tailored solutions to help them achieve their goals. If you're a motivated and results-driven professional with a passion for customer success and data security, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage and nurture customer relationships, risk, and revenue to drive business growth and customer satisfaction
• Build trust and establish meaningful relationships with key executives and champions within each account
• Act as the voice of the customer within blithequark, advocating for customer needs and issues
• Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
• Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell opportunities
• Identify and mitigate risk, developing and executing cross-functional risk mitigation plans as needed
• Stay up-to-date on customer needs, industry trends, market activities, and competitors to identify product improvements and opportunities
• Embody and promote blithequark's values of Care, Do, Try, and Shine in all interactions and activities

Essential Qualifications

• 5+ years of experience in Customer Success, managing a portfolio of large enterprise accounts
• Background in big data, privacy, data governance, or information security, either as a customer or vendor
• Proven ability to understand customer needs and provide tailored best practices and solutions
• Track record of driving adoption, identifying and remediating risk, and driving renewal, cross-sell, and upsell opportunities
• Deep understanding of value drivers in recurring revenue business models
• Familiarity with on-premise and/or cloud data landscape
• Outstanding interpersonal communication, customer relationship, and executive presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills, particularly in a big data environment
• BS/BA degree or equivalent

Preferred Qualifications

• Experience working with data security, compliance, and privacy solutions
• Knowledge of AI and machine learning technologies and their applications in data management
• Familiarity with cloud-based data platforms and technologies
• Experience working in a global, remote-first environment
• Fluency in multiple languages

Career Growth and Learning Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Senior Customer Success Manager, you'll have access to a range of learning and development opportunities, including training programs, mentorship, and career coaching. You'll also have the chance to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and insights.

Work Environment and Company Culture

Our company culture is built on the values of Care, Do, Try, and Shine. We care about our customers and each other, we do what it takes to make a positive impact, we try our best and don't give up, and we shine and make it our mission to always stand out. We're committed to creating a culture of inclusion and equality, where every voice is heard and everybody belongs. Our global, remote-first community offers a flexible and collaborative work environment, with opportunities to work from home and participate in quarterly volunteer days.

Compensation, Perks, and Benefits

The annual base salary range for this role is $125,000 - $145,000, depending on experience and qualifications. In addition to a competitive salary, we offer a range of perks and benefits, including:

• Flexible PTO and quarterly volunteer days
• Equity participation and variable/bonus compensation incentives
• 100% employer-covered medical, dental, and vision options
• Additional insurance benefits, such as pet insurance and legal assistance
• Learning and development opportunities, including training programs and career coaching
• Fidelity employer-sponsored 401K
• Paid parental leave

Conclusion

If you're a motivated and results-driven customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Customer Success Manager, you'll play a critical role in driving business growth and customer satisfaction, while working with a talented and experienced team in a fast-paced and collaborative environment. Don't miss out on this chance to join a leading tech startup and contribute to our mission to revolutionize the way organizations manage and protect their data. Apply now to take the first step in your new career!