Director, Customer Success – Emerging Business and Industry Cloud Solutions Leader at blithequark

Introduction to blithequark and the Industry

At blithequark, we are pioneers in the field of customer success, driving the adoption and implementation of next-generation solutions that accelerate customer value and business growth. As a leader in the industry, we are committed to innovating and evolving our approach to customer success, ensuring that our customers achieve their desired outcomes and maximize the potential of our products and services. The customer success industry is rapidly evolving, with a growing focus on emerging technologies, cloud solutions, and data-driven decision making. As a result, there is a increasing demand for experienced professionals who can lead and drive customer success initiatives, and we are excited to offer a unique opportunity for a Director, Customer Success to join our team.

Job Overview

We are seeking a seasoned leader to oversee our Adoption and Implementation efforts across the Americas region, with a core focus on driving the success of our Emerging Business lines and expanding our Industry Cloud solutions. This is a strategic role that will play a critical part in shaping the future of our customer success organization and driving business growth. The successful candidate will be responsible for embedding our Flywheel strategy across the AMER region and building a high-performing team to support it. Our Flywheel strategy is a model built to evolve Customer Success alongside product maturity through three key phases: Discover, Develop, and Scale.

Key Responsibilities

• Lead the AMER Customer Adoption and Implementation Consulting teams, ensuring scalable, outcome-focused engagement across a diverse set of emerging solutions
• Design and execute regional adoption strategies that reflect the stage and growth profile of each product, from pilot to enterprise-ready
• Align closely with stakeholders across Sales, Marketing, and Global Customer Success to co-create and execute unified go-to-market strategies for new and evolving offerings
• Drive consistency in onboarding, activation, and value delivery to position customers for renewal, expansion, and advocacy
• Oversee implementation delivery for Emerging Business customers, with a focus on service excellence, repeatability, and alignment with product intent
• Evolve team structure, tools, and practices to support maturing solutions and shifting customer expectations
• Serve as a regional advocate for customer needs and influence roadmaps, success offerings, and enablement plans for newly acquired or evolving products
• Embed a mindset of learning, iteration, and scale, ensuring the team can flex to meet both early adopters and mainstream users where they are

Essential Qualifications

To be successful in this role, you will need to have a strong background in customer success and leadership, with a proven track record of driving business growth and customer outcomes. The following qualifications are essential:

• 4+ years of Customer Success/Account Management experience
• 10+ years of leadership experience
• Proven track record of leading high-performing teams and driving successful customer outcomes
• Experience with designing and executing adoption strategies for emerging products and solutions
• Strong understanding of SaaS business models, customer engagement practices, and value delivery frameworks
• Proficiency in Salesforce (SDFC)
• Ability to collaborate effectively with cross-functional stakeholders and influence strategic initiatives
• Exceptional communication skills, with the ability to convey complex ideas and strategies to diverse audiences
• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Deep knowledge of industry trends and best practices related to customer success and professional services

Preferred Qualifications

In addition to the essential qualifications, the following are preferred:

• Familiarity with blithequark products and solutions, or experience in similar industries, is highly desirable
• Willingness to travel as needed to support regional efforts and customer engagements

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong leadership and management skills, with the ability to motivate and inspire high-performing teams
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members
• Strategic thinking and problem-solving skills, with the ability to analyze complex problems and develop creative solutions
• Strong business acumen, with a deep understanding of SaaS business models, customer engagement practices, and value delivery frameworks
• Ability to work in a fast-paced, dynamic environment, with a high degree of flexibility and adaptability

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including:

• Professional development programs, including training, mentoring, and coaching
• Opportunities for career advancement, including promotions and lateral moves
• Access to industry-leading technologies and tools, including Salesforce and other SaaS solutions
• Collaboration with cross-functional teams, including Sales, Marketing, and Product Development
• Participation in industry events and conferences, including customer success and SaaS industry conferences

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment, with a strong focus on innovation, creativity, and customer success. Our company culture is built on a set of core values, including:

• A customer-obsessed approach, with a focus on delivering exceptional customer experiences
• A collaborative and inclusive work environment, with a strong emphasis on teamwork and diversity
• A culture of innovation and experimentation, with a willingness to take risks and try new things
• A commitment to employee growth and development, with a range of training and development opportunities

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $167,600 to $271,150, depending on experience and location. In addition to salary, we offer a range of perks and benefits, including:

• Comprehensive health and financial benefits, including medical, dental, and vision insurance, as well as a 401(k) plan
• Flexible work arrangements, including remote work options and flexible hours
• Access to industry-leading technologies and tools, including Salesforce and other SaaS solutions
• Opportunities for career advancement, including promotions and lateral moves
• A range of employee recognition and reward programs, including bonuses and stock options

Conclusion

If you are a motivated and experienced customer success professional, with a passion for driving business growth and customer outcomes, we encourage you to apply for this exciting opportunity. As a Director, Customer Success at blithequark, you will have the chance to lead a high-performing team, drive the adoption and implementation of emerging solutions, and contribute to the growth and success of our company. Don't miss out on this opportunity to join a dynamic and innovative team, and to shape the future of customer success at blithequark. Apply now to take the first step in your journey with us.