Experienced Export Customer Service Analyst – Bilingual English and Spanish, Remote Opportunity for a Dynamic and Innovative Healthcare Company

Introduction to blithequark

At blithequark, we are passionate about enabling better, smarter, and safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science. Our mission is to change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

Job Overview

We are seeking an experienced Export Customer Service Analyst to join our team. As an Export Customer Service Analyst at blithequark, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will make an impact by managing orders, working directly with manufacturing locations, and ensuring the timely export of orders. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As an Export Customer Service Analyst, your key responsibilities will include:

• Managing orders utilizing SAP, COMS (Corporate Order Management System), and Salesforce databases.
• Working directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders.
• Understanding and supporting export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments.
• Managing inquiries directly from customers regarding product availability, order status, expedites, etc.
• Following up on escalations, delays, and transportation issues.
• Identifying and implementing opportunities to improve customer satisfaction and/or processes.

Essential Qualifications

To set you up for success in this role from day one, blithequark requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher AND (6) years of Customer Service Experience.
• OR High School Diploma/GED AND (4) years of Customer Service Experience.
• 4 years of speaking and writing bilingually in English and Spanish.

Preferred Qualifications

Additional qualifications that could help you succeed even further in this role include:

• Experience in export transactions.
• Excellent organization skills with the ability to prioritize and manage multiple assignments.
• High proficiency using PC-based applications (Excel, PowerPoint).
• Experience working on cross-functional and international teams.
• Salesforce, SAP, and COMS experience.
• Initiates, leads, and implements the process of problem identification and resolution.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As an Export Customer Service Analyst, you will have access to a range of training and development opportunities to help you build your skills and advance your career. You will be part of a dynamic and innovative team that is passionate about delivering exceptional customer service and making a positive impact on the healthcare industry.

Work Environment and Company Culture

blithequark is a company that values diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of integrity, professionalism, and a passion for delivering exceptional customer service. We believe in empowering our employees to take ownership of their work and to make decisions that align with our company values and mission.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a range of perks and benefits that are designed to support the wellbeing of our employees. Our benefits package includes:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.
• Recognition and reward programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as an Export Customer Service Analyst. At blithequark, we are committed to creating a work environment that is inclusive, respectful, and empowering. We believe in supporting the growth and development of our employees and in recognizing and rewarding their contributions to our company's success. Apply now to join our team and be part of a dynamic and innovative company that is making a positive impact on the healthcare industry.

How to Apply: To apply for this role, please submit your application, including your resume and a cover letter, through our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity: blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Privacy Statement: blithequark is committed to protecting the privacy of our employees and applicants. Our privacy statement is available on our website and outlines our policies and procedures for collecting, using, and disclosing personal information.