Experienced Senior Customer Service Representative Specialist for Complex Client Relations and Issue Resolution – Remote Opportunity with blithequark

Welcome to blithequark

At blithequark, our people are the driving force behind our success, and we're committed to delivering exceptional experiences for our customers. We believe in fostering an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to our growth. As a Senior Customer Service Representative Specialist, you'll play a vital role in our Treasury Management Care Center organization, working remotely to provide top-notch support to our clients. This is an exciting opportunity to join our team and make a meaningful impact in the lives of our customers.

Job Overview

We're seeking a highly skilled and experienced Senior Customer Service Representative Specialist to join our team. As a remote employee, you'll work from a quiet, confidential space in your home, approved by blithequark. Please note that this position may not be available in all geographic locations, and you must be located within the Pacific Standard Time zone. Your shift will be 8:30 AM – 5:00 PM PST / 11:30 AM – 8:00 PM EST. If you're passionate about delivering exceptional customer service and have a strong background in resolving complex issues, we encourage you to apply.

Key Responsibilities

• Perform advanced customer service activities and initiatives for specialized products and services, supporting a complex dedicated suite of products/services and serving a sophisticated client base.
• Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels, focusing on problem resolution that occurs across multiple channels.
• Resolve customer service inquiries and issues, recommending appropriate solutions and resolving the most complex or reoccurring issues, while identifying root causes and acting as an escalation point.
• Maintain high levels of customer satisfaction consistent with blithequark's core values, demonstrating a commitment to quality and serving as a coach or mentor to the customer service team.
• Document customer interactions and complete service requests to minimize customer effort or additional action.

Essential Qualifications

To be successful in this role, you'll need to demonstrate the following skills and competencies:

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, with the ability to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to and support of blithequark's Enterprise Risk Management Framework.

Preferred Skills and Competencies

We're looking for candidates with the following preferred skills and competencies:

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
• Accuracy and Attention to Detail
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Work Experience and Education

Roles at this level typically require an Associate's or equivalent degree, as well as related experience or product knowledge to accomplish primary duties. Typically, 3+ years of experience is required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Customer Service Representative Specialist, you'll have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to help you get started
• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Recognition and reward programs to acknowledge your achievements

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive work environment. As a remote employee, you'll be part of a dynamic team that values collaboration, creativity, and innovation. Our company culture is built on the following core values:

• Customer Focus: We're dedicated to delivering exceptional customer experiences
• Integrity: We operate with honesty, transparency, and ethics in all our interactions
• Teamwork: We believe in collaboration, mutual respect, and open communication
• Innovation: We encourage creativity, experimentation, and continuous improvement

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $31,000.00 – $67,600.00, as well as incentive opportunities based on company, business, and/or individual performance. Our benefits package includes:

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with blithequark match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative Specialist at blithequark, you'll be part of a dynamic team that values collaboration, creativity, and innovation. Don't miss out on this chance to join our team and make a meaningful impact in the lives of our customers. Apply now to take the first step in your new career!

Application Instructions

To apply for this role, please submit your application through our website. We can't wait to hear from you!

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@blithequark.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

blithequark provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how blithequark may use or disclose your personal information in our hiring practices.