**Senior Customer Success Manager – Driving Customer Satisfaction and Revenue Growth at blithequark**

Are you a seasoned customer success professional with a passion for driving business growth and customer satisfaction? Do you thrive in dynamic environments and have a proven track record of developing and implementing strategies that maximize revenue growth and product adoption? If so, we invite you to join blithequark as a Senior Customer Success Manager. At blithequark, we are dedicated to delivering exceptional customer experiences that drive business outcomes and foster long-term relationships. Our team of customer success professionals is at the forefront of this mission, working closely with our clients to understand their needs, goals, and challenges. As a Senior Customer Success Manager, you will play a critical role in driving customer satisfaction and revenue growth by developing tailored strategies that align with both customer goals and company objectives. **About blithequark** blithequark is a leading provider of innovative solutions that empower businesses to succeed in today's fast-paced and competitive market. Our team of experts is passionate about delivering exceptional customer experiences that drive business outcomes and foster long-term relationships. With a strong focus on customer satisfaction and retention, we are committed to helping our clients achieve their goals and exceed their expectations. **Key Responsibilities** As a Senior Customer Success Manager at blithequark, you will be responsible for: * Developing and implementing tailored strategies that align with both customer goals and company objectives * Managing enterprise customers with portfolios of $2M+ ACV per client * Working with Fortune 500 companies or similarly large organizations to build strong relationships with stakeholders across all levels and business units * Developing and implementing strategies to maximize revenue growth and product adoption for the assigned portfolio * Leveraging insights into client needs, market trends, and financial metrics to drive business outcomes * Excellent communication skills for engaging executive stakeholders through presentations and discussions * Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients * Strong collaboration and influence skills to align internal teams and external stakeholders * Thriving in dynamic environments, adept at creating structure and processes for high-impact customers * Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions * Passionate about leveraging data and technology (e.g., analytics, APIs, SQL) to drive business outcomes **Essential Qualifications** To be successful in this role, you will need: * 4+ years managing enterprise customers with portfolios of $2M+ ACV per client * 6+ years in customer-facing roles (CSM, account management, or consulting) * Proven experience working within or supporting Fortune 500 companies or similarly large organizations * Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success * Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organization * Intellectually curious, asks critical questions, and challenges ideas for better solutions **Preferred Qualifications** While not required, the following qualifications would be an asset: * Experience working with cloud-based solutions and SaaS products * Familiarity with data analytics tools and technologies (e.g., Tableau, Power BI) * Strong understanding of market trends and industry developments * Experience working with cross-functional teams to drive business outcomes * Strong communication and presentation skills, with the ability to engage executive stakeholders **Skills and Competencies** To succeed in this role, you will need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects * Strong collaboration and influence skills to align internal teams and external stakeholders * Ability to think critically and develop creative solutions to complex problems * Strong attention to detail and organizational skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As a Senior Customer Success Manager, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced professionals * Opportunities to take on new challenges and responsibilities * A dynamic and supportive work environment that fosters collaboration and innovation **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that is passionate about delivering exceptional customer experiences. Our team is committed to fostering a culture of innovation, collaboration, and continuous learning. We offer a range of benefits and perks, including: * Competitive pay and bonuses * Generous time off and flexible work arrangements * Ample parental and wellness leave * Healthcare and retirement savings programs * Opportunities to participate in community service and volunteer programs **How to Apply** If you are a seasoned customer success professional with a passion for driving business growth and customer satisfaction, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! [Apply To this Job](https://himalayas.app/companies/blithequark/jobs/senior-customer-success-manager-1284714816) Apply for this job