**Experienced Customer Success Manager - Public Sector at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Success Manager - Public Sector. In this role, you will be responsible for helping our government sector customers achieve their goals by maximizing the value and adoption of our Learning Management System (LMS). **About blithequark** At blithequark, we're revolutionizing the way people learn and grow. Our AI-powered learning platform is designed to make learning feel like less of a chore and more of a superpower. We're a team of innovators, thinkers, and doers who are passionate about making a real impact. Our values - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact - guide everything we do, and we're looking for like-minded individuals to join our journey. **The Role** As an Experienced Customer Success Manager - Public Sector, you will be responsible for: * Serving as the primary contact for our government sector customers, ensuring their goals and challenges are addressed with effective solutions * Driving LMS adoption by providing best practices, guidance, and consultation to customers on using our platform to create impactful learning programs and strategies * Translating strategy into action by demonstrating expertise in business and learning strategy realization, helping customers implement and optimize solutions that achieve measurable outcomes * Mastering our platform by becoming an expert in the blithequark product suite and providing customers with in-depth knowledge on configuration, usage, and expansion opportunities * Managing customer expectations by setting clear expectations about our products, services, and resources to align with customer needs and goals * Handling escalations by leading deal-related escalations with the support of management, ensuring resolutions align with customer and business objectives * Engaging stakeholders by working with diverse customer personas, including LMS administrators, technical teams, and executives, to align objectives and drive success * Prioritizing business requirements by analyzing and prioritizing customer requirements to guide their implementation within our platform * Simplifying technical concepts by conveying technical details in a clear, business-focused manner to stakeholders with varying levels of technical expertise * Ensuring retention and growth by managing account retention and renewal for the customer portfolio, proactively addressing risks to prevent churn and downgrade * Collaborating across teams by partnering with internal teams to deliver a cohesive and seamless customer experience * Identifying upsell opportunities by discovering and positioning upsell and cross-sell opportunities by demonstrating the value of new features or upgrades * Advocating for blithequark by leveraging customer success stories to secure referrals, case studies, and positive reviews through advocacy programs * Contributing to team growth by actively participating in the development of strategies and initiatives to scale and enhance the quality of Customer Success services **What it Takes to be Successful** A successful Customer Success Manager demonstrates strong communication skills, a collaborative mindset, and a passion for customer satisfaction. They excel at problem-solving, balancing strategic thinking with hands-on execution. The ideal candidate is self-driven and can effectively manage time and priorities in a fast-paced environment. They are empathetic, proactive, and able to build trust and rapport with customers while maintaining a growth-focused mindset. **Requirements** * Typically 4+ years of relevant work experience * MUST have previous experience working with State and Local Governments * Minimum of 5 years of experience in a customer success role * Fluent English (mandatory) * Proven experience managing B2B accounts in the SaaS industry * Demonstrated ability to help customers achieve business outcomes and drive upsell opportunities * Strong written and verbal communication skills, with the ability to engage stakeholders virtually * Ability to thrive under pressure and manage varying work volumes effectively * Autonomous, with strong time management and organizational skills * Knowledge of HR or LMS technologies is preferred * Willingness to travel up to 25% with notice **Preferred Requirements** * Experience within Technology Risk Management, Compliance, and Information Security * Experience with compliance frameworks and federal security standards like FedRAMP, FISMA, NIST SP 800-53, SOC2, ISO 27001, RMF * Working knowledge of NIST SP 800-53 concerning cloud technologies, architectures, and services * Experience performing FedRAMP assessments, authorization, and continuous monitoring (ConMon) of cloud service offerings **Benefits & Perks** * Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you * Employee Share Purchase Plan * Career progression/internal mobility opportunities * Four employee resource groups to get involved with (the blithequark Women's Alliance, PRIDE, BIDOC, and Green Ambassadors) * WeWork partnership and “Work from Anywhere” program **Hybrid Office Model** We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all blithequark employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. **About blithequark** Here at blithequark, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process. blithequark is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. **Accommodations** Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) blithequark.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in. **Apply Now** Ready to join a team of innovators and make a real impact? Apply now to become an Experienced Customer Success Manager - Public Sector at blithequark. Apply for this job