Experienced Customer Success Manager for Strategic Client Relationships and Business Growth – blithequark Marketplace

Introduction to blithequark

At blithequark, we are driven by a passion for delivering exceptional customer experiences and driving business growth through innovative solutions. As a leading provider of services in procurement, we are committed to helping our clients achieve their goals and succeed in an ever-evolving market. Our team is dedicated to fostering a culture of excellence, collaboration, and continuous learning, and we are now seeking an experienced Customer Success Manager to join our blithequark Marketplace team in Lyon.

Job Overview

As a Customer Success Manager at blithequark, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty, and identifying opportunities for growth and expansion. You will work closely with our sales, operations, and IT teams to deliver exceptional customer experiences and drive business results. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty
• Develop and execute strategic plans to achieve client objectives and drive business growth
• Collaborate with cross-functional teams, including sales, operations, and IT, to deliver exceptional customer experiences
• Provide regular reporting and updates on client performance and progress
• Identify opportunities for upselling and cross-selling, and develop strategies to pursue these opportunities
• Train and support clients in the use of our platform and solutions
• Work closely with clients to identify and address any challenges or issues, and develop solutions to improve their experience
• Contribute to the development and implementation of new solutions and features, based on client feedback and market trends
• Collaborate with the sales team to identify new business opportunities and develop strategies to pursue them
• Ensure the profitability of client contracts and develop strategies to optimize revenue and growth

Essential Qualifications

To be successful in this role, you will need to have:

• A degree in Business, International Business, or a related field (Bac+3/5)
• At least 2 years of experience in a similar role, with a proven track record of success in customer success management
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in data analysis and reporting, with the ability to interpret and present complex data insights
• Fluency in English, with excellent written and verbal communication skills

Preferred Qualifications

While not essential, the following qualifications would be an asset:

• Experience in the procurement or supply chain industry
• Knowledge of German language
• Experience with CRM software and data analysis tools
• Certification in customer success management or a related field

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong customer focus, with the ability to understand and meet client needs
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability
• Strong analytical and problem-solving skills, with the ability to interpret and present complex data insights
• Ability to work collaboratively as part of a team, with a strong focus on achieving shared goals and objectives

Career Growth and Learning Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Regular coaching and feedback sessions with your manager
• Access to online training and development resources, including webinars and workshops
• Opportunities to attend industry conferences and events
• A comprehensive onboarding program, designed to help you get up to speed quickly and effectively

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our team is passionate about delivering exceptional customer experiences, and we are committed to fostering a culture of excellence, innovation, and continuous learning. As a Customer Success Manager, you will be part of a talented and dedicated team, and will have the opportunity to contribute to the development and growth of our business.

Benefits and Perks

As a blithequark employee, you will be eligible for a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness program, including access to fitness classes and mental health resources
• Generous paid time off policy, including vacation days, sick leave, and holidays
• Opportunities for professional development and growth, including training and education programs
• Access to a range of employee discounts and perks, including discounts on products and services
• Regular social events and team-building activities, including happy hours, team lunches, and volunteer opportunities

Conclusion

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will have the chance to work with a talented and dedicated team, and contribute to the development and growth of our business. Don't miss out on this opportunity to join a dynamic and innovative company, and take your career to the next level. Apply now to become a part of the blithequark team!