Experienced Customer Success Manager – Remote Opportunity to Drive Growth and Customer Satisfaction with blithequark

Introduction to blithequark

At blithequark, we are passionate about empowering businesses to achieve their marketing goals through our innovative digital marketing solutions. As a rapidly growing technology company, we are committed to providing exceptional customer experiences and driving growth through our cloud-based platform. Our dedicated team of professionals is passionate about delivering tailored marketing services to our clients, and we are now seeking an experienced Customer Success Manager to join our team.

Job Overview

As a Customer Success Manager at blithequark, you will be the voice and advocate of our customers, ensuring they derive maximum value from their investment with us. You will lead retention and expansion efforts for a book of small to medium-sized customers, collaborating with our Project Management Team to deliver exceptional customer experiences. Your passion for customer success, combined with your ability to engage with clients and drive growth, will make you an invaluable asset to our team.

Key Responsibilities

• Own a book of business of small to medium-sized customers and drive customer relationships through a team-based approach throughout the entire customer lifecycle.
• Comprehend and deliver customers' marketing goals as they relate to blithequark services, ensuring alignment with our services and success criteria.
• Act as a liaison to blithequark's Account Management Team on behalf of your customers, providing exceptional support and guidance.
• Lead all retention efforts, including renewals, risk mapping, cancellation requests, and other initiatives for each client.
• Assist customers with escalated issues and questions pertaining to their service agreement, blithequark tools, and other topics related to their relationship with blithequark.
• Understand and execute on our Customer Success engagement model, including account management, success planning, retention, and cross-sell/up-sell initiatives.
• Expand revenue in existing accounts by identifying and developing upsell opportunities and increasing the average customer lifetime value.
• Monitor and improve individual performance to ensure team members provide an optimal customer experience and achieve internal goals.
• Collaborate with our Product team to improve the user experience and drive customer satisfaction.
• Help drive customer reviews and case studies, showcasing the value of blithequark's services.
• Perform other duties as assigned, contributing to the growth and success of blithequark.

Essential Qualifications

To be successful in this role, you will have:

• A minimum of 3+ years of experience in a Customer Success role, preferably in a SaaS organization.
• Digital Marketing knowledge, including paid Ads, landing page optimization, email marketing, and social media.
• Experience using Shopify is preferred, but not required.
• A degree or diploma that contributes to the organization or role is considered an asset.
• Self-motivation and the ability to establish and maintain solid relationships through a client-first mentality.
• Ability to work both independently and collaboratively as part of a diverse team.
• Technical, analytical, and results-driven approach, with the ability to multi-task in a fast-paced environment.
• Organized, administratively strong, and solid writing, phone, and general communication skills.
• Fluency in English (spoken and written), with knowledge of a second language considered an asset.
• Willingness to participate in ongoing education and training for the role.

Preferred Qualifications

In addition to the essential qualifications, the following skills and experience are preferred:

• Knowledge of basic CSS, HTML, and JS.
• Experience with Google Tag Manager.
• Familiarity with other marketing automation platforms.
• Knowledge of CRM platforms.
• Experience with landing page platforms.
• Experience with email marketing platforms.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Manager, you will have access to:

• Comprehensive training programs to facilitate your success in the role.
• Regular performance reviews and feedback to support your growth and development.
• Ongoing education and training opportunities to enhance your skills and knowledge.
• A dynamic and supportive team environment that encourages collaboration and innovation.
• Opportunities for career advancement and professional growth within the company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be expected to:

• Provide your own workstation, computer, headset, and have a fast and reliable internet connection.
• Work standard business hours on EST or PST.
• Be prepared to download and utilize company software as required.
• Participate in regular team meetings and collaboration sessions to stay connected with the team.

We offer a range of benefits and perks, including:

• Competitive compensation based on experience and proven abilities.
• Great referral programs with incentives and bonuses.
• Unbelievable product discounts when you use our products for your own business.
• A global workforce of multi-cultural and talented colleagues.
• A close-knit operation with amazing growth opportunities for your personal development.
• Access to our education credits program and more.

Conclusion

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark as a Customer Success Manager. With your passion for customer success and your ability to drive growth, you will be an invaluable asset to our team. Apply now to take the first step in your new career with blithequark.