Experienced Senior Customer Success Manager – Strategic Partnership Development and Customer Value Enhancement at blithequark

Introduction to blithequark

blithequark is revolutionizing the way businesses make informed decisions by building a cutting-edge data platform that powers safe and fair outcomes. Since its inception in 2014, blithequark has been at the forefront of innovation, leveraging its robust data platform to help customers assess risk, ensure safety and compliance, and build trusted workplaces and communities. With a customer base of over 100,000, including renowned companies such as DoorDash, Coinbase, Lyft, Instacart, and Airtable, blithequark has established itself as a leader in the industry. Our team thrives on solving complex problems with innovative solutions that advance our mission, and we're proud to be recognized on the Forbes Cloud 100 2024 List and as a Y Combinator 2024 Breakthrough Company.

About the Role

As a Senior Customer Success Manager at blithequark, you will be an integral part of our customer success team, responsible for driving product adoption, growth, value, and partnership with our customers. Your success in this role will be measured by your ability to deepen existing relationships through strategic alignment and quickly win the trust of key customer stakeholders. You will work collaboratively with fellow professionals who succeed through collaboration, grit, and constant learning, and partner directly with customer leadership teams to act as a trusted advisor and advocate, ensuring the overall health of your accounts.

Key Responsibilities

• Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships.
• Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value.
• Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution.
• Collaborate with Account Management to assess account health and identify opportunities for growth and expansion.
• Coordinate cross-functionally with internal teams, including Engineering, Product, Sales, Support, and Executives, to advocate for customer needs and ensure successful outcomes.
• Act as the voice of the customer within blithequark, providing visibility into customer goals, feedback, and challenges.
• Develop and apply a deep understanding of blithequark's products and processes, aligning them with customer programs to achieve positive business outcomes.

Essential Qualifications

• Minimum of 3+ years of experience in customer success, account management, or sales roles.
• Experience in the SaaS or Human Resources industry is a plus.
• Strong customer-centric mindset, viewing customer success as your own success.
• Proven ability to build and maintain robust relationships with customers at various organizational levels.
• Consultative approach to problem-solving, effectively managing customer expectations.
• Demonstrated ability to navigate challenges and drive positive business outcomes.
• Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely.
• Ability to collaborate effectively with internal teams and external stakeholders.

Preferred Qualifications

• Experience working with cross-functional teams, including sales, marketing, and product development.
• Knowledge of customer success platforms and tools, such as Gainsight or Totango.
• Familiarity with data analysis and metrics, with the ability to draw insights and make data-driven decisions.
• Strong business acumen, with the ability to understand customer business goals and objectives.

Skills and Competencies

To succeed in this role, you will need to possess a unique blend of skills and competencies, including:

• Strategic thinking: Ability to develop and execute strategic plans to drive customer value and growth.
• Communication skills: Excellent written and verbal communication skills, with the ability to simplify complex topics and collaborate effectively with internal and external stakeholders.
• Problem-solving skills: Consultative approach to problem-solving, with the ability to navigate challenges and drive positive business outcomes.
• Collaboration and teamwork: Ability to work collaboratively with cross-functional teams, including sales, marketing, and product development.
• Adaptability and learning agility: Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment, with a eagerness to learn quickly and take on challenging new initiatives.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Customer Success Manager, you will have access to a range of learning and development opportunities, including:

• Professional development training and workshops.
• Mentorship programs and coaching.
• Opportunities for career advancement and growth.
• Access to industry-leading tools and technologies.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values collaboration, transparency, and customer-centricity. Our work environment is fast-paced and collaborative, with a focus on driving innovation and growth. We offer a range of perks and benefits, including:

• A hybrid work environment that strengthens collaboration and drives innovation.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend and home office stipend.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that reflects our commitment to attracting and retaining top talent. The on-target earnings range for this role is $128,000 to $151,000 in San Francisco, CA. We also offer a range of perks and benefits, including:

• Stock options and equity.
• 401(k) matching.
• Commuter stipend and lunch four times a week.
• Abundance of snacks and beverages.

Conclusion

If you're a motivated and experienced customer success professional looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you will have the chance to work with a talented team of professionals who are passionate about driving customer success and growth. Don't miss out on this opportunity to join a company that is revolutionizing the way businesses make informed decisions. Apply now to become a part of our team and help us achieve our mission of building a safer and more trusted world.