Experienced Customer Care Specialist – Automotive Parts Counter Expertise and Bilingual English/Spanish Skills Required for a Dynamic Team at blithequark

Introduction to blithequark

Imagine working for a company that has been the authority in its industry for nearly two decades, providing top-notch products and services that make a real difference in people's lives. At blithequark, we specialize in Factory-Match Replacement Seat Covers and Foam Cushions for full-size trucks and SUVs, helping our clients restore their vehicles to their former glory. Our story began in 2006 with two brothers and a big dream, and we've since grown into a team of over 40 talented individuals who are passionate about what they do. As we continue to expand and evolve, we're seeking a highly skilled and dedicated Customer Care Specialist to join our team in Plano, Texas.

About the Role

As a Customer Care Specialist at blithequark, you will play a vital role in ensuring that our retail and wholesale clients receive an exceptional buying experience. You will be the face of our company, interacting with customers via phone, email, chat, text, and social media to provide top-notch support and resolve any issues that may arise. Your expertise and passion for delivering outstanding customer service will be essential in building strong relationships with our clients, who include individual consumers, upholstery shops, and online retailers. If you're a people person with a flair for problem-solving and a passion for the automotive industry, we want to hear from you.

Key Responsibilities

• Deliver exceptional customer care via multiple channels, including phone, email, chat, text, and social media
• Stay up-to-date on product and vehicle knowledge through our comprehensive in-house training and tools
• Proactively reach out to clients to provide solutions and resolve issues in a timely and professional manner
• Ensure the accuracy and completeness of order flow between internal systems
• Collaborate with internal teams to resolve customer complaints and concerns
• Provide feedback and suggestions for improving our products and services

Our Culture

At blithequark, we value passion, humor, and a commitment to excellence. Our five key principles guide everything we do:

• Work hard, be honest, and take care of each other
• Consider every client a friend and treat them accordingly
• Be obsessed with customer service and strive to exceed expectations
• Offer only the highest-quality products and services and accept nothing less from our business partners
• Enjoy what you do and have fun while doing it – life is too short to be miserable at work!

What We're Looking For

To be successful in this role, you will need:

• Strong verbal and written communication skills, with the ability to chat with anyone and provide clear, concise solutions
• A natural problem-solving ability, with a customer-centric approach
• Detail-oriented, organized, and precise, with a keen eye for detail
• General familiarity with truck and SUV makes and models (not required, but helpful)
• Basic tech skills, including typing, Microsoft Office, and Google Drive
• A team-oriented mindset, with a quirky sense of humor and a passion for what you do

What Will Put You at the Top of the List

We're particularly interested in candidates with:

• Automotive parts counter experience – if you've worked at a dealership, auto parts store, or similar role, we want to hear from you
• Bilingual English/Spanish skills – if you're fluent in both languages, that's a valuable skill that could be beneficial for our customer care team

Perks and Benefits

At blithequark, we offer a competitive salary, benefits, and insurance package, as well as:

• Growth opportunities through performance-based bonuses and raises
• A relaxed, casual dress code – t-shirts and jeans/shorts welcome
• Office dogs who will love you unconditionally
• A stocked breakroom with drinks and snacks
• Legendary company parties
• More knowledge about auto upholstery than you ever thought possible

Career Growth and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. You'll have access to comprehensive training and development programs, as well as opportunities to attend industry events and conferences. We believe in promoting from within and providing our team members with the tools and resources they need to succeed.

Work Environment and Company Culture

Our office in Plano, Texas, is a dynamic and collaborative space that's designed to inspire creativity and productivity. We believe in having fun while we work, and our team members enjoy a range of perks and benefits that make coming to work a pleasure. From our office dogs to our legendary company parties, we're a company that values our team members and wants to make sure they feel valued and appreciated.

Compensation and Benefits

We offer a competitive salary, benefits, and insurance package, as well as a range of perks and benefits that are designed to make your life easier and more enjoyable. Our compensation package includes:

• A base salary starting at $48,000 annually
• A 5% performance-based monthly bonus incentive
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement savings plan with company match
• Paid time off and holidays

Conclusion

If you're a motivated and customer-focused individual who is passionate about the automotive industry, we want to hear from you. As a Customer Care Specialist at blithequark, you'll have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this exciting opportunity – apply today and join our team of dedicated professionals who are passionate about what they do.

To apply, please submit your application, including a short message explaining why you'd be a great fit for this role. We can't wait to hear from you and explore how you can contribute to the success of blithequark.