Experienced Customer Experience Specialist – Delivering Exceptional Travel Experiences and Building Memorable Customer Connections in a Fast-Paced Call Center Environment at blithequark

Introduction to blithequark and the Industry

blithequark is a leading player in the travel industry, renowned for its commitment to customer satisfaction and exceptional travel experiences. As a Customer Experience Specialist at blithequark, you will be part of a high-energy call center environment where no two days are the same. Our Reservations team is passionate about listening to, caring for, and connecting with customers, and we are looking for like-minded individuals to join our team. If you have a desire to make a real difference in people's lives and create memorable travel experiences, then this role is perfect for you.

How You'll Help Us Deliver Exceptional Customer Experiences

In this role, you will be the face of blithequark, connecting with customers and building experiences where they feel heard, understood, and valued. Your key responsibilities will include:

• Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Optimally listening to customers and quickly identifying and owning customer issues
• Actively searching for solutions to problems and making quality decisions
• Interacting with a globally diverse group of customers and colleagues
• Consistently selling travel-related services, including car rental and credit card vendor partner products
• Understanding and adhering to all blithequark and U.S. Department of Transportation (DOT) compliance requirements

What You'll Gain from This Role

As a Customer Experience Specialist at blithequark, you will have the opportunity to develop your skills and advance your career. You will be part of a dynamic team that is passionate about delivering exceptional customer experiences, and you will have the chance to work with a globally diverse group of customers and colleagues. With future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues, this role is perfect for those looking to grow and develop their careers.

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma, GED, or High School Equivalency
• To be at least 18 years of age and have authorization to work in the United States
• Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
• Clear, cheerful, and courteous verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Reliability and commitment to maintaining excellent attendance, performance, self-motivation, and goal attainment
• A prioritization of safety and security of self, others, and personal data

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• One year of experience working in sales, and at least one year of experience providing customer service
• Spanish language fluency

Skills and Competencies Required for Success

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and decision-making skills
• Ability to work effectively in a team environment
• Adaptability and flexibility in a changing environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Specialist, you will have access to:

• Paid training, including instruction, observation, exams, and performance measures
• Career development programs to help you achieve your long-term career goals
• Opportunities to advance to specialty teams and take on new challenges

Work Environment and Company Culture

At blithequark, our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We believe that our people are our success, and we are committed to creating a work environment that is supportive, inclusive, and empowering. As a Customer Experience Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences, and you will have the opportunity to make a real difference in people's lives.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and benefits package, including:

• Starting pay of $18.90 per hour, with regular pay increases up to $35.26 per hour
• Industry-leading profit sharing and 401(k) with generous direct contribution and company match
• Comprehensive health and wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
• Paid training and career development programs
• Domestic and International Flight privileges for employees and eligible family members
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

Conclusion

If you are passionate about delivering exceptional customer experiences and creating memorable travel experiences, then we want to hear from you. As a Customer Experience Specialist at blithequark, you will be part of a dynamic team that is committed to making a real difference in people's lives. With a competitive salary and benefits package, opportunities for career growth and development, and a supportive and inclusive work environment, this role is perfect for those looking to take their career to the next level. Apply now to join our team and start your journey to delivering exceptional customer experiences.