Experienced Customer Service Representative – 100% Remote Opportunity for Career Growth and Development at blithequark

Introduction to blithequark and the Industry

At blithequark, we are committed to making a difference in the lives of our customers. As a leader in the Education FinTech industry, we provide a full suite of services including loan servicing, employer student loan benefits, student loan counseling, student enrollment management, and alumni placement verification services. Our mission is to help students and alumni manage their educational obligations and achieve their goals. We are now seeking a highly skilled and motivated Customer Service Representative to join our team and contribute to our mission.

Job Overview

We are offering a 100% remote, full-time opportunity for a Customer Service Representative to work from the comfort of their own home. As a Customer Service Associate at blithequark, you will be responsible for providing best-in-class customer service to our various lines of business, including student enrollment management, alumni placement verification services, and student loan counseling. You will handle inbound and outbound customer calls, provide clear verbal and written communications, and assist customers with repayment of their educational obligations.

Key Responsibilities

• Be highly productive and meet outbound and inbound telephone call productivity needs
• Ability to use telephones, email, chat, and text communication with customers
• Provide timely and professional response to all written communication
• Properly utilize CRM system for technical inquiries with follow-up for customer resolution
• Follow policies and procedures regarding escalations
• Update records with current demographic and contact information and accurately notate all interactions
• Comprehend training material on a variety of topics and share new concepts and content
• Adhere to all federal and state laws governing the industry
• Adhere to the client Statement of Work standards and company guidelines and policies
• Attain all Key Performance Indicators (KPIs) and monthly performance goals

Essential Qualifications

• High school or equivalent (Required)
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers
• Attention to detail
• Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment
• Must be a self-starter with a great degree of internal motivation
• Ability to operate and navigate various technical devices and systems
• Ability to trouble shoot common computer issues

Preferred Qualifications

• Previous experience in customer service or a related field
• Knowledge of the Education FinTech industry or student loan repayment
• Experience with CRM systems and technology
• Strong communication and interpersonal skills
• Ability to work in a remote environment with minimal supervision

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to establish rapport with customers and provide timely and professional responses to their inquiries. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong technical skills, including proficiency in CRM systems and Microsoft Office, are also required.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in the Education FinTech industry, with opportunities for advancement and professional growth. You will also have access to ongoing training and development programs, including workshops, webinars, and online courses, to help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of honesty, integrity, and respect, with a focus on open communication and feedback. We believe in empowering our employees to take ownership of their work and make decisions that align with our mission and values. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) plan and flexible spending account. You will also receive company-provided equipment and software to support your work, as well as opportunities for professional growth and development. Our benefits package includes:

• Medical Benefits through Cigna
• Dental Benefits through DeltaDental
• Vision Benefits through DeltaVision
• Flexible Spending Account
• Short and Long term disability
• Life Insurance
• 401(k)

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative position at blithequark. With our commitment to employee growth and development, positive work environment, and competitive compensation package, we believe that we offer a unique and exciting opportunity for career advancement and personal growth. Don't miss out on this opportunity to join our team and make a difference in the lives of our customers. Apply today!