Experienced Customer Success Manager – Strategic Account Management and Customer Growth Expert for Australia Region

Welcome to blithequark

At blithequark, we believe that it takes exceptional individuals to create outstanding products and services. Our team is built on a foundation of strong company values, and we hire talented professionals who embody these values. Since our inception, blithequark has been dedicated to supporting sales and marketing teams with innovative, user-friendly tools that simplify everyday work. Today, our cloud-based software is trusted by over 100,000 companies worldwide and used in 179 countries. We have grown from a small team to a global organization with over 850+ employees, representing more than 50 nationalities, and ten offices across Europe and the US.

About the Role

We are seeking an experienced Customer Success Manager to join our team in Australia. As a trusted advisor, you will be responsible for managing a portfolio of strategic accounts, driving customer satisfaction, and identifying opportunities for growth and expansion. Your primary objective will be to ensure the successful onboarding of customers, increase user acquisition and engagement, and protect and grow annual recurring revenue within your assigned portfolio.

Key Responsibilities

• Serve as the post-sale face of blithequark for strategic accounts, onboarding customers, and creating custom success plans to ensure adoption and value realization
• Proactively build and maintain strong relationships with key stakeholders in your assigned portfolio to drive long-term retention
• Use your influence to drive usage and adoption, ensuring customer health and full product value attainment
• Engage in continuous discovery with assigned accounts to uncover upsell opportunities and drive expansion revenue
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Tailor content and communication style to service a variety of stakeholders, from senior executives to end-users
• Act as a point of escalation to help manage customer expectations during security incidents
• Serve as the voice of the high-value customer with internal teams, advocating for their business needs and keeping cross-functional teams informed of changing market needs and customer pain points
• Engage in self-driven business studies to ensure the ability to connect with and advise a diverse customer base from various industries
• Conduct customer calls via web-based video software, utilizing camera, screen-share, and screen management features to foster strong relationships and ensure a smooth process

Essential Qualifications

• 2+ years of experience in Account Management or Customer Success within the tech industry
• Proven experience leading customer onboarding and managing end-to-end implementation processes to drive successful product adoption and exceptional client experiences
• Ability to manage competing priorities and adapt quickly in a fast-paced environment while maintaining a personal touch with customers and strategy
• Excellent self-awareness in handling customer escalations, consistently adhering to established workflows
• A strong focus on keeping up-to-date with product changes and having a deep knowledge of product features
• Strength in effectively partnering with cross-functional teams to infuse the customer's voice and needs back into the business
• Excellent active listening skills to quickly synthesize information and offer advice in a synchronous environment with customers
• Capability to learn new systems (e.g., CRM) to track customer-related activities and deliverables, pipeline management, and health of accounts efficiently
• Passion for proactively investing in training and development across multiple business industries
• Fluency in English with the ability to cater communication style and delivery to meet the stakeholder's needs

Preferred Qualifications

• Experience with CRM and CSM (e.g., Gainsight) systems
• A Bachelor's degree and a CSM certification are a plus

Why blithequark?

At blithequark, we offer a unique and dynamic work environment that fosters growth, innovation, and collaboration. Our people-first culture values authenticity, champions teamwork, and supports each other – no egos, just teamwork. We believe in unlocking potential, pushing boundaries, and experimenting with the latest technologies to drive real change. Our team is packed with purpose, and we are committed to helping small and medium-sized businesses grow and succeed.

Benefits and Perks

As a blithequark employee, you can expect a range of benefits and perks, including:

• A competitive salary and bonus structure
• Comprehensive health insurance and wellness programs
• Generous paid time off and holiday policies
• Opportunities for professional growth and development
• Access to the latest technologies and tools
• A dynamic and supportive work environment

Our Culture

At blithequark, we are committed to creating a culture that is inclusive, diverse, and supportive. We believe in empowering our employees to be their best selves, both personally and professionally. Our team is built on a foundation of trust, respect, and open communication, and we strive to create an environment that is welcoming and inclusive to all.

How to Apply

If you are a motivated and experienced Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you!

Conclusion

Join blithequark as a Customer Success Manager and become part of a dynamic team that is shaping the future of sales and marketing. With our innovative products, collaborative culture, and commitment to growth and development, we offer a unique and rewarding work environment that will challenge and inspire you. Apply now and take the first step towards an exciting new career with blithequark!