Experienced Account Manager - Customer Success and Revenue Growth Specialist for Financial Technology Solutions

Welcome to blithequark: Empowering Entrepreneurs and Financial Experts

Are you looking for a stimulating professional environment based on autonomy and trust? blithequark offers you the opportunity to grow within a rapidly expanding company. Here, your expertise will directly contribute to helping entrepreneurs regain control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.

Our Vision

Our ambition is to become the preferred financial management software for European SMEs. We help entrepreneurs get rid of time-consuming tasks related to accounting and finance, while giving them access to key financial information to make the best decisions for their business. At the same time, we assist accounting firms by allowing them to spend less time on redundant and repetitive tasks and more time on consulting and supporting their clients.

About blithequark

blithequark is one of the fastest-growing FinTech companies in France, soon to address the European market. In 5 years of existence, we have:

• Positioned ourselves on the market as an innovative editor of accounting and financial management solutions
• Raised a total of 225 million euros from renowned investors, including Sequoia, the flagship fund of Silicon Valley, known for supporting Google, Facebook, Airbnb, Stripe, PayPal, and many others in their early days
• Grown from 7 co-founders to a team of 650 collaborators, with an average rating of 4.6/5 on Glassdoor and 94% of Glassdoor reviewers recommending blithequark to their loved ones
• Built an international team composed of collaborators from 25 different countries, with a very flexible remote work culture
• Gained the trust of thousands of users and obtained excellent feedback

Already, more than 400,000 SMEs and over 4,500 accounting firms use blithequark in France!

Why is this role so important to us?

We are experiencing rapid growth, and our number of active users is skyrocketing. It is therefore essential to support our clients and help them develop by understanding and responding to their needs.

How will you contribute to the project?

The Account Manager role allows you to position yourself as a blithequark expert and be at the heart of the customer experience. Your objective is to ensure that our client base grows and is as engaged as possible. You will participate in developing blithequark's revenue by proposing new products and services while also contributing to customer retention.

Key Responsibilities:

• Develop the client base by identifying opportunities for new plans (upsell) and proposing our catalog of services to clients (cross-sell)
• Contribute to reducing churn and downgrade requests by contacting clients in advance of cancellation using our predictive algorithm (Health Score) and convincing them to stay
• Improve the product and services by feeding back client feedback to our development teams and exchanging with various teams at blithequark (CS, Marketing, Sales) to enhance the services offered

Profile Sought

We are looking for someone with:

• A first experience in complex sales in a SDR or Business Developer position, with an interest in developing account management skills
• A strong ability to question and listen to detect and understand topics in depth
• An interest in technology, particularly knowledge of current FinTech market products
• Experience selling to B2B interlocutors, preferably to SME directors or financial managers
• Experience selling SaaS products is a plus

To thrive at blithequark, you must:

• Speak English (level evaluated and appreciated according to the department you are applying for)
• Appreciate working in an environment of constant change
• Prioritize collaboration within your team or with other stakeholders
• Have sufficient perspective to prioritize high-impact business actions in your daily activity

Recruitment Process

The recruitment process includes:

• A first meeting with our recruiter
• A second interview with our Head of Account Management
• A final interview on a practical case with our Head of Account Management and Customer Success Director

What We Offer

At blithequark, we offer:

• A comprehensive health insurance plan (Alan Blue and Alan Mind)
• Meal vouchers (Carte Swile)
• Between 6 and 12 additional days of RTT (reduction of working time) on top of 5 weeks of paid vacation
• The opportunity to improve your English skills with Busuu
• A dedicated budget each month for all our team members, facilitating work from home or in a coworking space
• Ease of access to our offices, located a few minutes from Saint Lazare in the heart of Paris
• A BSPCE (French stock option plan) envelope
• Access to over 8,000 gyms and more than 300 wellness activities across France via our partner Gymlib
• A Mac computer

We also practice various sports together and value regular company events, such as Tech Days (which allow remote team members to meet every 3 months) and our annual company seminar, which fosters great moments of cohesion for everyone.

Diversity, Equity, and Inclusion

Encouraging diversity in all its forms, blithequark offers an inclusive, welcoming, and growth-oriented work environment, both in our offices and remotely. We are committed to providing equal opportunities to all our candidates, regardless of their social and ethnic origins, genders, religions, sexual orientations, or disabilities.

If you hesitate because you think you might not meet all the criteria, we encourage you to apply anyway. Who knows, it could be the start of a meaningful and lasting collaboration!