Experienced Customer Support Associate – Remote Learner Engagement and Success Specialist at blithequark

Introduction to blithequark

Imagine being part of a pioneering organization that is revolutionizing the way professionals upskill and reskill in the digital age. blithequark, a leader in live online training, is on a mission to drive talent transformation for global organizations, empowering them to succeed in an ever-evolving business landscape. With a strong presence in the US and international markets, blithequark is committed to delivering high-impact learning experiences that foster business success. As we continue to grow and expand our partner ecosystem, we are seeking a dedicated and customer-focused Customer Support Associate to join our US team.

About the Role

We are looking for an enthusiastic and persuasive Customer Support Associate to play a vital role in guiding our learners through their learning journey. As a friendly and reliable point of contact, you will proactively reach out to enrolled learners via phone and email, addressing concerns, and ensuring they stay engaged and on track to complete their programs. This is an exceptional opportunity to make a meaningful difference in the lives of our learners and contribute to the success of blithequark.

Key Responsibilities

• Conduct regular outbound calls to learners to welcome them to the program, remind them of upcoming classes or milestones, and encourage participation and course completion.
• Follow up with inactive or at-risk learners to understand challenges and offer support, providing clear and empathetic guidance to help them navigate their journey.
• Log all learner interactions and status updates in our CRM system, ensuring seamless communication and collaboration with internal teams.
• Collaborate with our operations, academic advisors, and other stakeholders to address learner needs and share valuable feedback and insights to improve the overall learner experience.
• Manage feedback and testimonials from learners, using this information to drive continuous improvement and enhance our services.

Why Join blithequark

• Be part of a mission-driven team that is shaping the future of professional upskilling and digital education.
• Drive business growth and expansion by delivering exceptional customer support and contributing to the development of our partner ecosystem.
• Enjoy a dynamic and supportive work environment that fosters collaboration, innovation, and professional growth.
• Take advantage of opportunities for career advancement and skills development, with access to our comprehensive learning resources and training programs.

Requirements

• 1–2 years of experience in customer support, customer service, or learner engagement roles, with a proven track record of delivering exceptional customer experiences.
• Strong spoken and written communication skills, with a clear and friendly phone presence that builds trust and rapport with our learners.
• Self-motivated and results-driven, with a learner-first mindset and high attention to detail, ensuring that our learners receive the best possible support and guidance.
• Ability to multitask, manage time effectively, and work independently in a remote setup, with a strong ability to prioritize tasks and meet deadlines.
• Experience using CRM tools like Salesforce, HubSpot, or similar, with a willingness to learn and adapt to new systems and technologies.
• Comfortable working in the EST time zone, with a flexible schedule that accommodates our learners' needs and preferences.

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with our learners and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively to resolve complex issues and challenges.
• Ability to work in a fast-paced environment, with a strong sense of urgency and a commitment to delivering high-quality results.
• Strong technical skills, with proficiency in Microsoft Office and CRM systems, as well as the ability to learn and adapt to new technologies and systems.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, skills development, and continuous learning. As a Customer Support Associate, you will have access to our comprehensive learning resources and training programs, including:

• Professional development opportunities, with training and certification programs to enhance your skills and knowledge.
• Mentorship and coaching, with experienced professionals who can provide guidance and support to help you achieve your career goals.
• Access to our learning platform, with a wide range of courses and resources to help you develop new skills and stay up-to-date with industry trends and developments.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, which fosters collaboration, innovation, and professional growth. Our company culture is built on a set of core values that include:

• A commitment to excellence, with a focus on delivering high-quality results and exceptional customer experiences.
• A passion for learning, with a culture that encourages continuous learning and professional development.
• A collaborative and supportive team environment, with a strong sense of camaraderie and teamwork.
• A flexible and adaptable approach, with a willingness to innovate and evolve in response to changing market conditions and customer needs.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a salary range of $45,000 - $50,000 per year, plus benefits. Our benefits package includes:

• Comprehensive health insurance, with medical, dental, and vision coverage.
• 401(k) retirement plan, with a company match to help you save for your future.
• Paid time off, with vacation days, sick leave, and holidays to help you maintain a healthy work-life balance.
• Access to our learning platform, with a wide range of courses and resources to help you develop new skills and stay up-to-date with industry trends and developments.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Customer Support Associate. At blithequark, we are committed to driving talent transformation and empowering professionals to succeed in the digital age. Join us on this exciting journey and take the first step towards a rewarding and challenging career in customer support and learner engagement.