Experienced Senior Customer Success Manager – Driving Business Growth and Customer Satisfaction through Strategic Partnerships and Technical Expertise at blithequark

Introduction to blithequark

At blithequark, our mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. This allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use our platform every month, it’s no wonder that leading organizations trust blithequark to build next-generation, AI-powered applications.

The Role of a Senior Customer Success Manager at blithequark

We are looking for a motivated, hardworking, and hands-on Senior Customer Success Manager (CSM) to help our customers realize and improve the value of their blithequark subscription and services. Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers and is based in Dublin for our hybrid working model.

Key Responsibilities

As a Senior Customer Success Manager at blithequark, you will be responsible for:

• Building active and meaningful relationships with customers, working closely with other blithequark partners
• Leading new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promoting and encouraging implementation of paid blithequark features across your assigned customer portfolio
• Optimally identifying and mitigating risk of churn
• Ensuring high customer satisfaction and reference-ability
• Helping to develop and implement standard methodologies, processes, and tools to continually improve blithequark’s Customer Success Program

Ideal Candidate Profile

Our ideal candidate will have:

• 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast-paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree, technical degree preferred
• A mind for technology! We’ll teach you all about blithequark and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud, and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

Skills and Competencies Required for Success

To be successful in this role, you will need to possess:

• Strong technical skills and the ability to learn quickly
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Ability to build and maintain strong relationships with customers and internal stakeholders
• Strong business acumen and understanding of the SaaS industry

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to developing a supportive and enriching culture for everyone. We offer a range of career growth opportunities and learning benefits, including:

• Professional development and training programs
• Mentorship and coaching from experienced professionals
• Opportunities to work on complex and challenging projects
• Collaboration with cross-functional teams to drive business growth and customer satisfaction
• Access to the latest technologies and tools

Work Environment and Company Culture

At blithequark, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. We offer a range of benefits, including:

• Flexible working hours and remote work options
• Comprehensive health and wellness programs
• Generous parental leave policy
• Employee affinity groups and social events
• Opportunities to give back to the community through our corporate social responsibility programs

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) or pension plan
• Stock options or equity
• Flexible spending accounts and other perks

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Senior Customer Success Manager, you will play a critical role in driving business growth and customer satisfaction, and will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Don’t miss out on this chance to join a dynamic and innovative company and take your career to the next level. Apply now to become a part of the blithequark team!