Experienced Customer Success Engineer for Emerging Enterprise Customers – Technical and Consultative Role Focusing on Business Analytics, AI/ML, and Gen AI Solutions at blithequark

Introduction to blithequark and the Industry

blithequark is The Universal AI Platform, empowering organizations to take control of their AI talent, processes, and technologies, thereby unleashing the creation of analytics, models, and agents. By providing no-, low-, and full-code capabilities, blithequark meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. The AI and data analytics industry is rapidly evolving, with businesses increasingly relying on data-driven insights to inform their strategic decisions. As a leader in this space, blithequark is committed to delivering innovative solutions that drive meaningful outcomes for its customers.

Job Overview

Delivering Customer Success is a top priority for blithequark. As a Customer Success Engineer (CSE) within our Solutions Engineering team, you will play a critical role in helping blithequark's Emerging Enterprise customers achieve significant outcomes with business analytics, AI/ML, and Gen AI. This technical and consultative customer-facing role requires a unique blend of technical programming skills, high-impact communication abilities, and hands-on data science expertise to drive business value. You will work closely with cross-functional teams, including Account Executives, Sales Engineers, and Professional Services and Partners, to accelerate end-user adoption and ensure customer satisfaction.

Key Responsibilities

• Collaborate closely with blithequark's customers, focusing on onboarding, increasing user adoption, retention, and satisfaction to ensure long-term success.
• Possess deep knowledge of the blithequark platform to educate customers on best practices and optimize their use of the platform.
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success with blithequark's products and services.
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers to drive engagement and adoption.
• Establish regular touchpoints with customers to advise users on using blithequark for their specific business needs and provide ongoing support.
• Execute programs to create self-sustaining enablement and evangelism of blithequark within customer accounts, ensuring customers can maximize the value of the platform.
• Collaborate with Account Executives and Sales Engineers to drive customer engagements with the blithequark platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers.
• Document and share the adoption status and key information to inform internal forecasting and renewal, ensuring seamless customer relationships.
• Collaborate with other blithequark functions (such as marketing) on capturing and sharing customer stories publicly, highlighting the impact of blithequark's solutions.
• When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution, ensuring minimal disruption to customer operations.
• Stay current on blithequark's products, competitive landscape, and data science trends, applying this knowledge to drive customer success and inform product development.
• Willingness to travel up to 25% to meet with customers, attend industry events, and collaborate with internal teams.

Essential Qualifications

• Minimum of two years of experience in sales engineering, customer success management, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfaction.
• Strong written and oral presentation skills, capable of engaging both business and technical stakeholders and communicating complex technical concepts effectively.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes.
• Experience in building and operating communities of practice, with a strong understanding of how to drive adoption and engagement within customer accounts.
• Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users, ensuring that all stakeholders can understand and appreciate the value of blithequark's solutions.

Preferred Qualifications

• blithequark advanced designer, Snowflake SnowPro Core, and Databricks Business Analyst certifications, demonstrating a deep understanding of the blithequark platform and related technologies.
• Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL, and other relevant programming languages.
• Knack for public speaking, with an appreciation for engaging with all levels of customer teams, from individual contributors to leadership, and a passion for sharing knowledge and expertise.
• Experience in Analytics/AI or other enterprise software, preferably in a high-growth environment, with a strong understanding of the challenges and opportunities facing businesses in this space.
• Never-ending intellectual curiosity, with a detail-oriented and analytical approach to problem-solving and a passion for learning new solutions, features, and functionalities.

Skills and Competencies

• Strong technical skills, with the ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and other stakeholders.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and drive customer outcomes in a fast-paced environment.
• Ability to work independently and as part of a team, with a strong sense of accountability and a willingness to take ownership of customer success.
• Strong business acumen, with a deep understanding of the challenges and opportunities facing businesses in the AI and data analytics space.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Engineer, you will have access to a range of training and development opportunities, including technical training, leadership development, and mentorship programs. You will also have the opportunity to work with a range of stakeholders, including customers, colleagues, and partners, and to contribute to the development of new products and services. With a strong focus on innovation and collaboration, blithequark is the ideal place to build a rewarding and challenging career in the AI and data analytics space.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that values innovation, collaboration, and customer success. Our company culture is built around a set of core values that include a passion for technology, a commitment to customer success, and a belief in the importance of teamwork and collaboration. We are a diverse and inclusive organization that values the contributions of all employees, regardless of their background or perspective. With a range of social and professional events, including team-building activities, training sessions, and industry conferences, there are plenty of opportunities to get involved and make a difference at blithequark.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary, bonus, and benefits. We also offer a range of perks, including flexible working hours, remote work options, and access to the latest technology and tools. With a strong focus on employee well-being, we also offer a range of health and wellness programs, including mental health support, fitness classes, and healthy snack options. Whether you are looking to build a career, develop your skills, or simply make a difference in the AI and data analytics space, blithequark has something to offer.

Conclusion

If you are a motivated and experienced Customer Success Engineer looking to make a difference in the AI and data analytics space, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on customer success, innovation, and collaboration, we are the ideal place to build a rewarding and challenging career. Don't miss out on this opportunity to join our team and contribute to the success of our customers. Apply now to become a part of the blithequark journey and help shape the future of AI.