Experienced Customer Service Specialist – Healthcare Billing and Revenue Cycle Management Professional at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the primary care experience by delivering high-quality care and service to our patients. As a leader in the healthcare industry, we are committed to making healthcare more accessible and less complicated for our members. Our mission is to provide exceptional patient support, and we are looking for passionate and innovative individuals to join our team. If you are a strong problem-solver with a passion for customer service and healthcare, we would love to connect with you.

Job Overview

As a Customer Service Specialist – Healthcare Billing and Revenue Cycle Management Professional at blithequark, you will play a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. You will be responsible for handling patient phone calls and message inquiries, de-escalating issues, ensuring patient satisfaction, and assisting with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals. You will also collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.

Key Responsibilities

• Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs, including insurance, billing, medical records, authorizations, and referrals.
• Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
• Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, and support blithequark's efforts to empower patients in resolving financial responsibilities.
• Assist admins with member billing needs via tasking system to provide the best customer service.
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
• Master our technology suite, including RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
• Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting all in-office providers with urgent and stat patient needs.

Essential Qualifications

To be successful in this role, you will need to have:

• 2+ years of customer service experience in a call center environment.
• 1+ years of experience with medical billing, insurance claims, or healthcare revenue cycle.
• Demonstrated proficiency in Microsoft Office Suite.
• Experience using electronic health records (EHR) or customer relationship management (CRM) systems.
• Knowledge of HIPAA compliance and healthcare privacy regulations.
• High school diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Spanish speaking.
• Ability to work various shifts.
• Strong problem-solving and documentation skills.
• Ability to type 45+ WPM while maintaining accuracy.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, with the ability to remain calm under pressure.
• Strong problem-solving skills, with the ability to navigate complex billing situations.
• Ability to clearly communicate financial information to patients and de-escalate when necessary.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Ability to accurately document all interactions in the company's customer relationship management system.
• Ability to escalate complex issues to appropriate departments when needed and follow up with patients to ensure resolution.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Specialist – Healthcare Billing and Revenue Cycle Management Professional, you will have access to ongoing training and development opportunities, including:

• Professional development programs to enhance your skills and knowledge.
• Opportunities for advancement within the company.
• A collaborative and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. Our team is committed to delivering exceptional patient support, and we are looking for individuals who share our passion for customer service and healthcare. As a Customer Service Specialist – Healthcare Billing and Revenue Cycle Management Professional, you will be part of a dynamic and supportive team that values:

• Ownership and accountability.
• Continuous improvement and innovation.
• Collaboration and teamwork.
• Respect and empathy for our patients and each other.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes:

• A base salary range of $31,200/year to $50,000/year, depending on location and experience.
• Opportunities for equity, sign-on payments, and other forms of compensation.
• A full range of medical, financial, and other benefits.
• A dynamic and supportive work environment that encourages innovation and creativity.

Conclusion

If you are a passionate and innovative individual with a passion for customer service and healthcare, we encourage you to apply for the Customer Service Specialist – Healthcare Billing and Revenue Cycle Management Professional role at blithequark. As a member of our team, you will have the opportunity to make a positive impact on the lives of our patients and contribute to the growth and development of our company. Apply today to join our dynamic and supportive team and take the first step towards a rewarding and challenging career in healthcare.