Experienced Customer Care Representative I – Delivering Exceptional Healthcare Support and Education in a Dynamic Hybrid Environment at blithequark

Introduction to blithequark

blithequark is a leading health company dedicated to improving lives and communities by making healthcare simpler. As a trusted name in the healthcare industry, blithequark leverages the power of new technologies and a strong, clinical-first approach to deliver member-centered, lasting care. With a commitment to innovation and customer satisfaction, blithequark is seeking a highly skilled and compassionate Customer Care Representative I to join its team.

Job Overview

The Customer Care Representative I role is an exciting opportunity for a customer-focused individual to act as a trusted advisor and educator, providing exceptional support and guidance to customers regarding insurance benefits, provider contracts, eligibility, and claims. This hybrid position requires onsite training for the first 10 weeks at one of our office locations in Norfolk, VA, Las Vegas, NV, St. Louis, MO, Mason, OH, Winston-Salem, NC, or Atlanta, GA.

Key Responsibilities

• Respond to internal and external customer inquiries via telephone and written correspondence, providing accurate and timely information on insurance benefits, provider contracts, eligibility, and claims.
• Analyze problems and provide effective solutions, ensuring customer satisfaction and resolving issues efficiently.
• Operate a PC/image station to obtain and extract information, documenting customer interactions and outcomes in our database.
• Develop and maintain positive customer relationships, coordinating with various functions within blithequark to ensure customer requests and questions are handled appropriately and in a timely manner.
• Research and analyze data to address operational challenges and customer service issues, identifying opportunities for improvement and implementing process enhancements.
• Provide external and internal customers with requested information, ensuring a high level of customer satisfaction and loyalty.
• Conduct outbound calls to answer customer questions and provide support, utilizing computerized systems for tracking, information gathering, and troubleshooting.

Essential Qualifications

• High school diploma or equivalent required, with previous experience in an automated customer service environment preferred.
• Strong oral, written, and interpersonal communication skills, with the ability to effectively interact with customers and internal stakeholders.
• Problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Facilitation skills, with the ability to coordinate with various functions within blithequark to ensure customer requests and questions are handled efficiently.
• Analytical skills, with the ability to research and analyze data to address operational challenges and customer service issues.

Preferred Qualifications

• Healthcare experience, with knowledge of insurance benefits, provider contracts, eligibility, and claims.
• Pharmacy experience, with understanding of medication coverage and prior authorizations.
• Call center experience, with familiarity with computerized systems for tracking, information gathering, and troubleshooting.
• URAC accreditation, with strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Career Growth and Development

At blithequark, we are committed to the growth and development of our associates. As a Customer Care Representative I, you will have opportunities to develop your skills and knowledge, with training and support provided to ensure your success. With a strong focus on career advancement, blithequark offers a range of opportunities for professional growth, including mentorship programs, leadership development, and education assistance.

Work Environment and Company Culture

blithequark operates in a hybrid workforce strategy, with a mix of onsite and remote work. Our office locations are designed to promote collaboration and innovation, with a range of amenities and services to support your well-being and productivity. Our company culture is built on a foundation of values and behaviors that prioritize customer satisfaction, associate engagement, and community involvement. With a strong commitment to diversity, equity, and inclusion, blithequark is an equal employment opportunity employer, welcoming applications from qualified candidates of all backgrounds.

Compensation and Benefits

blithequark offers a competitive salary range of $18.50 to $20.50 per hour, depending on location and experience. In addition to your salary, you will be eligible for a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. With a focus on associate well-being, blithequark also offers a range of wellness programs, financial education resources, and paid time off.

Conclusion

If you are a customer-focused individual with a passion for delivering exceptional support and education, we encourage you to apply for the Customer Care Representative I role at blithequark. With a commitment to innovation, customer satisfaction, and associate growth, blithequark is an exciting and rewarding place to work. Join our team and contribute to our mission of improving lives and communities through simpler healthcare.