Experienced Customer Service Representative – Full Time In-Office Position at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a customer-centric organization that has been serving our local community for over 36 years. With a strong commitment to quality and customer satisfaction, we have successfully serviced over 250,000 neighbors and installed more than 125,000 new roofs. Our greatest form of advertising is word of mouth, which is a testament to our dedication to delighting our customers and providing them with the highest level of service. As a key member of our first-class Customer Care Team, you will play a vital role in enhancing the customer experience and upholding our core principle: the customer is always the priority.

About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team in our Sarasota, FL office location. As a Customer Care Representative, you will be responsible for providing exceptional support to our customers, addressing their needs, and ensuring that they feel valued and supported throughout their interaction with blithequark. If you are a natural people person who takes pride in helping others and has a passion for delivering outstanding customer service, we want to hear from you.

Key Responsibilities

• Answering or making calls to clients to learn about and address their needs, schedule inspections and appointments with the appropriate trade, and provide timely solutions to their queries
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information, and diffusing clients as needed to resolve their concerns
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately to manage customer interactions and maintain accurate records
• Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service
• Participating in ongoing training and other learning opportunities to expand knowledge of position, company products, and services
• Supporting other assignments, such as ongoing CRM database maintenance responsibilities, DNS list maintenance, and other administrative duties as requested

Essential Qualifications

• High School Diploma or equivalent
• Language proficiency
• Strong and accurate typing skills, with a typing speed of 45+ words per minute preferred
• Military Service is a plus

Preferred Qualifications

• Previous experience in customer service or a related field
• Proficiency with CRM software and strong computer skills
• Detail-oriented and able to work in a fast-paced environment
• Teamwork-oriented to support team members and contribute to a positive work environment
• Ability to multi-task and adapt to changing situations
• Accountability and a strong work ethic

Skills and Competencies

• Active listening, verbal, and written communication skills, including a professional phone voice
• Proficiency with computers, especially with CRM software, and strong typing skills
• Detail-oriented and able to work in a fast-paced environment
• Accurate data-entry and typing skills
• Teamwork-oriented to support team members
• Ability to multi-task
• Adaptability and accountability

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and learning opportunities to expand your knowledge of our products, services, and industry. You will also have the opportunity to develop your skills and competencies, with the potential for career advancement within the company.

Work Environment and Company Culture

Our office location in Sarasota, FL offers a dynamic and supportive work environment that is focused on delivering exceptional customer service. Our team is passionate about what we do, and we are committed to upholding our core values of quality, integrity, and customer satisfaction. As a member of our team, you will be part of a collaborative and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• $15-$17 hourly, dependent on experience
• Hours: 8am-5pm EST, with a 1-hour lunch break
• Medical, vision, and dental insurance
• Company-paid life insurance and short-term disability
• 401(k) plan
• PTO, vacation, and holidays

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will be part of a dynamic and supportive team that is dedicated to providing outstanding customer experiences. Don't miss out on this chance to take your career to the next level and be part of a company that truly values its customers and employees. Apply today and become a part of the blithequark team!

blithequark is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process, you are welcome to contact our recruitment team, and a representative will be in touch.