Product Information Specialist

<span>About ePromos ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart. As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of pas</span><span>sionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission. At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach. Basic Function Summary: We are seeking a Product Information Specialist to lead the governance, integration, and optimization of product data across our enterprise platforms in the promotional products industry. This highly technical role ensures the accuracy, integrity, and consistency of thousands of SKUs that feed into NetSuite ERP, BigCommerce, and partner-facing systems. The ideal candidate will combine expertise in ERP workflows, PromoStandards integrations, and middleware tools (Celigo, nSync) with strong product data governance practices. This role is critical in supporting high-volume, high-SKU operations, enabling efficiency across supply chain, merchandising, and e‑commerce teams. Key Responsibilities: Product Data Management & Governance • Own the full lifecycle of product information (setup, maintenance, retirement) across NetSuite, OMG (OrderMyGear), BigCommerce, and integrated middleware systems. • Establish, document, and enforce data governance standards, ensuring product data accuracy across attributes (pricing, dimensions, compliance, imagery, copy). • Design and manage taxonomies and category structures to optimize searchability and navigation for customers and internal users. • Perform regular audits to identify and resolve errors, duplicates, and inconsistencies across systems. System Integration & Middleware Management: • Manage and optimize integrations between NetSuite ERP, BigCommerce storefronts, and distributor/partner systems via Celigo, nSync, PromoStandards, and API-based connections. • Troubleshoot complex integration failures (pricing syncs, inventory feeds, product updates) and collaborate with IT for root-cause resolution. • Lead onboarding of new suppliers using PromoStandards-enabled feeds (inventory, product data, ordering, and media services). • Monitor integration health dashboards, proactively fixing mapping or data-flow issues before they impact business operations. Platform Integration & Optimization: • Manage and maintain PromoStandards product data integrations, including mapping product fields across systems to ensure consistency and usability. • Coordinate and implement product data synchronization and integration between NetSuite ERP, OMG and the BigCommerce platform. • Troubleshoot and resolve data feed or system integration issues. Content Quality & Compliance • Ensure consistent application of brand and regulatory standards across all digital product content (descriptions, copy tone, safety/compliance, packaging). • Implement and manage digital asset management best practices to govern photography and media used across channels. • Track compliance with industry and platform-specific data standards (PromoStandards, attributes, ecommerce metadata). Collaboration & Cross-Functional Enablement • Partner with Category Managers and Merchandising Teams to execute new product launches and promotional assortments. • Work with E‑commerce Teams to improve customer experience with enriched product information. • Act as a technical resource for IT & Data Teams on product-record workflows, integrations, and data standards. • Train cross-functional partners in data governance best practices to ensure consistent adoption. Process Improvement & Technical Advancement • Identify bottlenecks or inefficiencies in product data workflows; recommend automation or revised standards where applicable. • Lead initiatives to advance PIM maturity across the business (structured workflows, new tool adoption, better onboarding of digital assets). • Develop KPIs and dashboards for data quality, integration uptime, and catalog completeness. Essential Skills & Expectations • Strong command of ERP/PIM workflows, preferably in NetSuite. • Expertise with middleware and middleware tools such as Celigo and nSync. • Proven experience managing Promo Standards integrations (product data, pricing, inventory, order workflows). • Advanced technical skills in Excel, Google Sheets, CSV/XML/JSON feeds, and data mapping. • Familiarity with digital asset management and storefront merchandising strategies. • Ability to troubleshoot integration and data-flow issues across ERP ↔ PIM ↔ Ecommerce systems. • Problem-solving mindset with focus on continuous improvement and scalability. Minimum Requirements • Bachelor’s degree in Information Management, Business, IT, or related field (equivalent technical experience considered). • 3–5 years’ experience in product information management or ERP/PIM administration, ideally in promotional products, consumer goods, or high-SKU e-commerce. • Hands-on proficiency in NetSuite ERP, BigCommerce, PIM or OMG systems, and familiarity with API or feed-driven integrations. • Direct experience with PromoStandards integrations. • Strong verbal and written communication skills with the ability to translate technical operations for non-technical teams. • Highly organized with exceptional attention to accuracy and detail. Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. We are an Equal Opportunity Employer! We are committed to creating a diverse workplace environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status1. We do not accept resume submissions from third party recruiters.</span>