Seasonal Customer Love Associate – Delivering Exceptional Customer Experiences in a Sustainable Fashion Environment – Remote Opportunity Based in Texas

Introduction to blithequark

At blithequark, we're on a mission to revolutionize the fashion industry with sustainable practices that not only make us look good but also do good for the planet. Since our inception in 2009, we've been dedicated to bringing sustainable fashion to everyone, and our efforts have been recognized by prestigious publications such as Fast Company, who named us one of their Brands That Matter. We're proud to have won awards for our commitment to reducing our carbon footprint and are striving to become Climate Positive by 2025 and Circular by 2030.

As a global brand with over 50 stores worldwide and our own sustainable factory in Los Angeles, we're constantly innovating and expanding our product lines to include accessories, swimwear, and sleepwear. Our campaigns have reached millions of people, and we're committed to continuing to push the boundaries of sustainable fashion. But none of this would be possible without our incredible team members who share our passion for making a difference.

About the Role

We're currently seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Love Associate. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across all channels, building long-term relationships with our clients, and consistently meeting and exceeding performance goals.

This is a remote opportunity based in Texas, and we're looking for candidates who are available to work flexible schedules, including evenings, weekends, and holidays. If you're passionate about sustainable fashion, have excellent communication skills, and are driven to provide top-notch customer service, we want to hear from you.

Key Responsibilities

• Provide consistently magical customer service across all customer service channels, including email, text, and chat
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals, including resolving customer inquiries and issues in a timely and efficient manner
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development to help us continuously improve our products and services
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams to help you grow and develop in your role

Who You Are

• Smart, incredibly organized, and driven towards excellence, with a passion for delivering exceptional customer experiences
• Passionate about blithequark's mission and products, with a keen interest in sustainable fashion and reducing waste
• An incredibly friendly person who loves interacting with people and never loses their cool, even in challenging situations
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies in a fair and consistent manner
• Positive and willing to take on any task, big or small, with a flexible and adaptable approach to work
• Strong communication skills across all customer service channels, including email, text, and chat, with excellent written and verbal communication skills
• Able to meet deadlines consistently while juggling multiple tasks, with excellent time management and organizational skills
• Flexible and able to work in a constantly changing environment, with a willingness to learn and adapt to new processes and systems
• Productive, focused work style to successfully meet case volume expectations, with a strong attention to detail and ability to work independently

Extra Credit

• Prior experience on an e-commerce customer service team, with a proven track record of delivering exceptional customer experiences
• Proficiency with Kustomer and Google Suite, with excellent technical skills and ability to learn new systems and software

Availability and Compensation

We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance.

The wage for this position is $17.60 – $18.65 per hour, depending on location, with opportunities for career growth and professional development.

Why Join blithequark?

At blithequark, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in empowering our team members to take ownership of their work, providing opportunities for growth and development, and recognizing and rewarding outstanding performance.

As a member of our team, you'll have access to a range of benefits, including competitive compensation, flexible working hours, and opportunities for professional development and growth. You'll also be part of a dynamic and innovative team that is passionate about making a difference in the fashion industry.

How to Apply

If you're passionate about sustainable fashion, have excellent customer service skills, and are looking for a new challenge, please submit your resume and a short cover letter telling us about yourself and why you're a great fit for this role.

We can't wait to hear from you and welcome you to the blithequark team!