Experienced Remote Customer Service Representative for Personal Injury Cases – Utilizing Excellent Communication Skills and HIPAA Knowledge to Deliver Top-Notch Service

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the outpatient radiology practice, committed to excellence and improving patient care through the use of best-in-class technology. As a rapidly growing organization, we are dedicated to advancing the skills of our team members while fostering a collaborative environment with our dedicated team of board-certified subspecialty radiologists. If you are looking for a unique career opportunity that allows you to grow professionally and make a meaningful impact, we invite you to join our team as a Customer Service Representative.

Job Overview

As a Customer Service Representative at blithequark, you will be working remotely and performing a variety of tasks, including managing communications via phones and multiple software applications, handling medical records according to HIPAA regulations, and providing exceptional service to our clients. This role requires a strong attention to detail, excellent communication skills, and the ability to manage multiple tasks effectively in a fast-paced environment.

Key Responsibilities

• Serve as the first point of contact for adjusters, attorneys, record retrieval companies, and patients via phone and email, providing friendly and efficient service.
• Relay messages from requesters to appropriate team members or departments utilizing multiple software applications.
• Manage and organize incoming and outgoing PI records and billing requests, ensuring timely responses and follow-ups.
• Ensure all patient information is kept confidential and secure in accordance with HIPAA regulations.
• Meet productivity standards, including working a minimum of 55 accounts per day.
• Participate in regular team meetings via video or teleconference to stay updated on company policies and procedures.
• Demonstrate competency in the performance of job-related skills appropriate to customer populations and departmental services while providing excellent customer service.
• Utilize and operate equipment and mechanical devices to provide a functional, effective, and safe environment.
• Adhere to policies, procedures, and guidelines relative to departmental operations.

Essential Qualifications

To be successful in this role, you must have:

• A High School diploma with two or more years of Customer Service Representative experience.
• Knowledge of HIPAA guidelines and experience with Microsoft Word and Excel.
• Excellent communication skills, both written and verbal, with the ability to establish good working relationships with internal and external customers.
• Proficiency in telephone etiquette and the ability to communicate effectively with attorneys, physicians, patients, and the public.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Knowledge of Medical Billing.
• Experience working in a fast-paced environment with multiple priorities and deadlines.
• Strong problem-solving skills and the ability to think critically.

Skills and Competencies

To excel in this role, you must possess the following skills and competencies:

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have the opportunity to advance your skills and knowledge in a variety of areas, including:

• Medical billing and coding.
• HIPAA regulations and compliance.
• Customer service and communication skills.
• Time management and organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a team that values collaboration, open communication, and mutual respect. Our company culture is built on the following core values:

• Excellence: We strive for excellence in everything we do.
• Integrity: We operate with integrity, honesty, and transparency.
• Respect: We treat our patients, employees, and partners with respect and dignity.
• Innovation: We embrace innovation and continuous improvement.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Medical, vision, and dental insurance.
• Significant imaging discounts.
• 401(k) eligibility.
• Paid holidays plus PTO and sick time.
• Opportunities for growth and professional development.

Conclusion

If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in providing exceptional service to our clients while advancing your skills and knowledge in a variety of areas. Don't miss out on this opportunity to grow your career with a leader in the outpatient radiology practice. Apply today!