Dynamic Customer Service Specialist for Operational Excellence and Logistics Support at blithequark

Introduction to blithequark and the Role

At blithequark, we are committed to delivering exceptional service and support to our customers across various departments, including Customer Service, Finance, and Terminal Operations. As a key player in our team, the Customer Service Specialist will provide coverage support for our clerical staff in Anchorage, ensuring seamless operations and high-quality customer experiences. This role is an exciting opportunity for individuals who thrive in dynamic environments, are passionate about learning, and excel in providing top-notch customer service.

Position Overview

The Customer Service Specialist will be responsible for training and exhibiting proficiency in multiple positions across different departments to effectively cover business needs as they arise. This role requires a unique blend of technical skills, adaptability, and excellent communication abilities. If you are a motivated and organized individual with a passion for customer service and logistics, we encourage you to apply for this challenging and rewarding position at blithequark.

Key Responsibilities

• Train and demonstrate proficiency in various positions within Customer Service, Finance, and Terminal Operations to provide effective coverage support as business needs dictate.
• Utilize internal systems such as EAM, Cargowise, and Mainsail to track container shipments and ensure accurate and timely updates.
• Engage with customers via phone or email to address questions, concerns, and requests regarding deliveries, pickups, and other logistics-related inquiries.
• Generate reports using internal systems for utilization by multiple departments, ensuring data accuracy and relevance.
• Audit reports, bills of lading, and delivery schedules for accuracy and completeness, identifying and resolving discrepancies as needed.
• Communicate with carriers to coordinate container logistics, ensuring smooth operations and adherence to schedules.
• Record the movement of containers and trailers entering and exiting the Anchorage terminal, maintaining accurate and up-to-date records.
• Reference quotes for Northbound and Southbound container movements, providing competitive and accurate pricing information to customers.
• Perform data entry tasks using internal systems or Microsoft Excel, ensuring accuracy, efficiency, and compliance with data management standards.

Essential Qualifications

• High school diploma or equivalent required.
• Must meet federal standards required for transportation workers within 90 days or as the schedule allows.
• Clerical office or Customer Service experience is preferred, with a strong emphasis on providing exceptional customer experiences.
• Proficiency with Windows and MS Office Suite, particularly Excel, is essential for data management and report generation.

Preferred Qualifications

• Prior experience in logistics, transportation, or a related field, with knowledge of internal systems and software applications used in these industries.
• Advanced skills in Microsoft Office, particularly Excel, with the ability to create complex spreadsheets and reports.
• Experience with customer service software and technology, including CRM systems and helpdesk platforms.
• Knowledge of transportation regulations and standards, including those related to safety, security, and environmental protection.

Skills and Competencies

• Ability to learn and utilize a variety of internal systems related to logistics, with a strong focus on technical skills and software applications.
• Excellent communication and interpersonal skills, with the ability to engage with customers, colleagues, and external partners effectively.
• Skilled at changing tasks and responding quickly to evolving situations, with a strong emphasis on adaptability and flexibility.
• Effective time-management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Ability to utilize multiple resources to independently problem-solve, with a strong emphasis on critical thinking and analytical skills.
• Ability to retain technical knowledge and apply it in a practical context, with a strong focus on continuous learning and professional development.
• Ability to follow written procedures, daily checklists, and departmental work instructions, with a strong emphasis on attention to detail and compliance.
• Ability to collaborate and cooperate with colleagues as well as work independently, with a strong focus on teamwork and interpersonal skills.
• Effectively prioritize tasks and manage workload to meet performance standards and deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have access to training and development opportunities, both internally and externally, to enhance your skills and knowledge in logistics, customer service, and related fields. Our goal is to provide a supportive and inclusive work environment that fosters learning, innovation, and career advancement.

Work Environment and Company Culture

blithequark prides itself on its dynamic and inclusive work environment, where diversity, equity, and inclusion are valued and respected. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our community. As a Customer Service Specialist, you will be part of a collaborative and supportive team that encourages open communication, creativity, and innovation.

Compensation, Perks, and Benefits

blithequark offers a competitive hourly rate of $26.00, with opportunities for career advancement and professional growth. Our benefits package includes a range of perks and benefits, such as health insurance, retirement plans, and paid time off, designed to support the well-being and success of our employees. We also offer a unique and dynamic work environment, with a strong focus on teamwork, collaboration, and community engagement.

Conclusion

If you are a motivated and customer-focused individual with a passion for logistics and operations, we encourage you to apply for the Customer Service Specialist role at blithequark. This is an exciting opportunity to join a dynamic and inclusive team, develop your skills and knowledge, and contribute to the success of our organization. Apply now to take the first step in your career journey with blithequark and discover a workplace that values diversity, equity, and inclusion, and is committed to making a positive impact in our community.