Experienced Customer Service Representative – Part Time – Delivering Exceptional Member Experiences in a Dynamic Fitness Environment at blithequark

Introduction to blithequark

Imagine being part of a team that is dedicated to enhancing people's lives through an affordable, high-quality fitness experience. At blithequark, we are passionate about creating a Judgement Free Zone where everyone feels welcome and inspired to reach their fitness goals. As one of the largest and fastest-growing fitness center operators, we are committed to cultivating a culture of excellence, inclusivity, and fun. Our mission is to provide a superior level of customer service to our members, prospective members, and guests, and we are seeking a talented Customer Service Representative to join our team on a part-time basis.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. Your primary focus will be on new member sales, handling front desk related tasks, and ensuring that our members feel valued and supported throughout their fitness journey. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Greet and meet potential members, providing a great customer experience that showcases our Judgement Free Zone philosophy.
• Handle front desk related tasks, including answering phone calls, taking info calls and tours, and assisting with member check-ins, sign-ups, cancellations, and updating member account information.
• Facilitate member services issues and questions, and forward to the Club Manager or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club, ensuring that our facilities are always welcoming and well-maintained.
• Provide exceptional customer service to our members, prospective members, and guests, exceeding their wants and needs and creating a positive experience that drives loyalty and retention.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs, demonstrating a passion for delivering exceptional service.
• Listening: Actively listens to customers, empathizes with their concerns, and works together to solve problems, ensuring that their needs are met and exceeded.
• Problem Solving: Recognizes and defines problems, analyzes relevant information, encourages alternative solutions, and plans to resolve situations, seeking additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions, using appropriate behavior and language to resolve conflicts and build strong relationships with our members and guests.
• Communication: Ability to communicate questions, concerns, or issues to a supervisor in a timely manner, ensuring that our members receive the support they need to achieve their fitness goals.

Minimum Qualifications

• Honesty and good work ethic, with a strong commitment to delivering exceptional customer service.
• Strong customer service skills, with the ability to communicate effectively with our members, prospective members, and guests.
• Basic computer proficiency, with the ability to use our club management software and other systems to support our operations.

Physical Demands

• Standing and walking at least 75% of the shift, with the ability to move around the club and engage with our members and guests.
• Talking in person or on the phone at least 75% of the shift, with the ability to communicate effectively and provide exceptional customer service.
• Must be able to lift up to 50 lbs. less than 30% of the time, with the ability to assist with light housekeeping and maintenance tasks as needed.

Benefits and Perks

At blithequark, we are committed to supporting the well-being and success of our team members. As a part-time Customer Service Representative, you will be eligible for a range of benefits and perks, including:

• Employee discounts on our services and products.
• Free uniforms and other branded apparel.
• Opportunities for advancement and professional development, with the ability to grow and succeed within our organization.
• Training and development programs, with the ability to learn new skills and enhance your knowledge and expertise.
• Dollars for Scholars Program, with the ability to earn rewards and recognition for your achievements.
• Employee Appreciation Program, with the ability to receive recognition and rewards for your hard work and dedication.
• Free membership for yourself and one family member or friend, with the ability to enjoy our facilities and services at no cost.
• Team Member Support Team, with the ability to access support and resources to help you succeed in your role.
• Health, Dental, and Vision Insurance, with the ability to access comprehensive benefits and support your overall well-being.
• Critical Illness Insurance, Short Term Disability Insurance, Accident Insurance, and Voluntary Life Insurance, with the ability to access additional benefits and support your financial security.
• Pet Insurance and HSA, with the ability to access additional benefits and support your overall well-being.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. As a part-time Customer Service Representative, you will have access to a range of training and development programs, with the ability to learn new skills and enhance your knowledge and expertise. Our goal is to help you succeed and grow within our organization, with opportunities for advancement and professional development available to those who are passionate about delivering exceptional customer service and driving business results.

Work Environment and Company Culture

At blithequark, we are passionate about creating a Judgement Free Zone where everyone feels welcome and inspired to reach their fitness goals. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and driving business results. We are a team-oriented organization, with a strong commitment to supporting the well-being and success of our team members. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Compensation and Perks

As a part-time Customer Service Representative at blithequark, you will be eligible for a competitive hourly rate of $14.85 per hour, with opportunities for advancement and professional development available to those who are passionate about delivering exceptional customer service and driving business results. You will also be eligible for a range of benefits and perks, including employee discounts, free uniforms, and opportunities for advancement and professional development.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a part-time Customer Service Representative at blithequark, you will have the ability to make a real difference in the lives of our members, prospective members, and guests, while also growing and developing your skills and expertise. Don't miss out on this opportunity to join our team and be part of a dynamic and fast-growing organization that is dedicated to enhancing people's lives through fitness. Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career in customer service.