**Experienced Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative for blithequark's Contact Center**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy adapting to changing situations? If so, we invite you to join blithequark's dynamic team as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative. As a key member of our contact center, you will play a vital role in providing top-notch support to our clients in the home improvement industry. **About blithequark** blithequark is a leading provider of lead and workflow management solutions, empowering some of North America's largest home improvement businesses to drive sales and growth. Our innovative platform has powered over $3 billion in annual sales, and our full-service contact center in Fort Lauderdale, Florida, is the heartbeat of our operations. As a Customer Service Representative at blithequark, you will be part of a team that is dedicated to delivering exceptional customer experiences and exceeding expectations. **Responsibilities** As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative, you will be responsible for: * Answering incoming calls and responding to customer requests in a timely and professional manner * Working in a fast-paced environment with a high level of flexibility and adaptability * Booking appointments for clients with a high degree of data accuracy and attention to detail * Maintaining excellent written and verbal communication skills, both in person and over the phone * Identifying and escalating issues to supervisors in a prompt and effective manner * Adapting to fast-changing guidelines and procedures with customers, while maintaining a positive and courteous attitude * Informing clients by explaining procedures, answering questions, and providing information in a clear and concise manner * Maintaining and improving quality results by adhering to standards and guidelines, and continuously seeking opportunities for growth and improvement **Essential Qualifications** To be successful in this role, you will need: * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * A high level of flexibility and adaptability, with the ability to work in a fast-paced environment * Strong problem-solving skills, with the ability to identify and escalate issues to supervisors * A positive and courteous attitude, with a passion for delivering exceptional customer service * Basic computer skills, with the ability to navigate our CRM system and other software applications * High school diploma or equivalent required; some college or relevant experience preferred **Preferred Qualifications** While not required, the following qualifications would be an asset in this role: * Previous customer service experience, preferably in a contact center or call center environment * Experience working with CRM software and other customer relationship management tools * Knowledge of the home improvement industry and its related products and services * Bilingual or multilingual skills, with the ability to communicate with clients in multiple languages * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Contact Center Professional (CCCP) **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with a high level of flexibility and adaptability * Positive and courteous attitude, with a passion for delivering exceptional customer service * Basic computer skills, with the ability to navigate our CRM system and other software applications * Ability to learn and adapt to new procedures and guidelines quickly **Career Growth Opportunities and Learning Benefits** As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark, you will have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for advancement to senior roles, such as Team Lead or Supervisor * Access to our comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching * Flexible scheduling and remote work options, with the ability to work from home or in our office * A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service **Work Environment and Company Culture** As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark, you will be part of a team that is dedicated to delivering exceptional customer experiences and exceeding expectations. Our contact center is a fast-paced and dynamic environment, with a focus on teamwork, collaboration, and continuous improvement. We are committed to creating a positive and inclusive work environment, with a culture that values diversity, equity, and inclusion. **Compensation, Perks, and Benefits** As a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: * Competitive hourly rate, with opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching * Flexible scheduling and remote work options, with the ability to work from home or in our office * Access to our employee assistance program, including counseling services and support for work-life balance * Opportunities for professional development and career growth, with a focus on continuous learning and improvement **How to Apply** If you are a customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and learning more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a positive and inclusive work environment. Apply for this job