Experienced Registered Nurse, Urology - Customer Care Support Specialist for Delivering Exceptional Patient Experience and Product Expertise

Introduction to blithequark and the Industry

At blithequark, we are part of a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Our client is one of the largest global medical technology companies in the world, advancing the world of health through imagination and passion. We believe that the human element, across our global teams, is what allows us to continually evolve and look at the impossible to find transformative solutions that turn dreams into possibilities.

Job Overview

We are seeking an experienced Registered Nurse to join our team as a Customer Care Support Specialist, focusing on Urology. As a Customer Care Nurse, you will be responsible for providing highly customer-centric product support to consumers, their caregivers, clinicians, medical office staff, and other stakeholders as needed. You will ensure that consumers and/or their caregivers, as well as clinicians and medical office staff, achieve success in the use of our products. This position is 100% work at home, and candidates should be available for most shifts Sunday-Saturday between the hours of 9am and 9pm Eastern Time.

Key Responsibilities

• Onboard new consumers and their caregivers, ensuring they achieve success using the product.
• Proactively contact consumers and/or their caregivers to ask about their experience with products and manage product performance expectations.
• Support consumers and/or their caregivers to set up and correctly utilize products.
• Schedule additional communications to verify effectiveness after consumers and/or their caregivers have put the recommendations provided in practice.
• Thoroughly document conversations, root causes, recommendations provided, and disposition of interactions (calls, emails, chat, voicemails) in provided systems.
• Communicate with clinicians, medical office staff, and other stakeholders to provide expert support for products.
• Comply with compliance, privacy, and security protocols.
• Maintain product expertise in existing and new products and complementary products.

Essential Qualifications

• College graduate with a Registered Nurse license in good standing.
• Three (3+) years of patient care experience in a hospital, outpatient facility, surgery center, Urology practice, medical office, or care facility.
• Urology and/or incontinence experience is a plus.
• Able to function independently with minimal guidance or supervision.
• Excellent listening and communication skills, with professional fluency in English.
• Highly customer-centric to deliver personalized care.
• Multi-task oriented, able to manage multiple customers with strong organizational skills.
• Able to assess problems and overcome objections.
• Professional attitude and appropriate business and clinical judgment in all aspects of this position.

Preferred Qualifications

• Experience working in a customer-facing role, preferably in a healthcare setting.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies.
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
• Strong problem-solving skills, with the ability to think critically and outside the box.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build rapport with customers and stakeholders.
• Ability to work independently, with minimal supervision, and as part of a team.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to adapt to changing situations and priorities, with a high level of flexibility and resilience.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of career growth opportunities and learning benefits, including paid training, competitive wages, full benefits, and paid time off. Our employees have the opportunity to learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusion, diversity, and respect. We believe that everyone deserves to feel welcome and valued, and we are committed to creating a workplace that is free from discrimination and harassment. We offer a range of employee wellness and engagement programs, including mental health support, fitness classes, and social events. Our employees are encouraged to bring their authentic selves to work, and we celebrate our differences and individuality.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including paid training, competitive wages, full benefits, and paid time off. Our employees also have access to a range of perks and benefits, including employee wellness and engagement programs, mental health support, and social events. We believe that our employees are our greatest asset, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Conclusion

If you are a motivated and compassionate Registered Nurse looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Care Support Specialist at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while also developing your skills and expertise in a fast-paced and dynamic environment. Don't miss out on this chance to join our team and become a part of a company that is dedicated to advancing the world of health. Apply now to take the first step towards a rewarding and challenging career with blithequark.