Operation Manager/Executive
General information
Name Operation Manager/Executive Location Remote, Los Angeles Business unit BG-Accommodation Working time Full-Time Type Business Operation
Description & Requirements
About UsTrip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travelers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites, and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission “to pursue the perfect trip for a better world”.
The position requires the candidate to be based in Los Angeles.
In this Role, you’ll get to:
- Provide operational support to the Americas Market Management team to ensure smooth execution of daily business activities
- Assist in preparing reports and performance analyses to track operational efficiency and KPI achievement
- Identify process gaps and propose data-driven recommendations to improve productivity and workflow quality
- Support planning, coordination, and follow-up of regional business initiatives, campaigns, and cross-functional projects
- Collaborate with internal teams (Finance, Product, Market, Customer Service, etc.) to streamline partner and operational processes.
- Maintain accurate documentation, SOPs, and training materials to support knowledge sharing and process standardization.
- Utilize internal systems and analytical tools to monitor operations, troubleshoot issues, and provide actionable insights.
- Bachelor’s degree in Business, Operations, Hospitality, Tourism, or a related field.
- Strong analytical, organizational, and problem-solving skills with attention to detail.
- Proficiency in Microsoft Excel and PowerPoint; experience with SQL or data visualization tools (e.g., Power BI, Tableau) is a plus.
- Excellent written and spoken English communication skills.
- Strong interpersonal skills and the ability to work effectively across global teams.
- Self-motivated, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
- Familiarity with the travel, hospitality, or e-commerce industries is an advantage.
- Mandarin proficiency is a plus, but not required.
- A desire to learn new things and improve yourself
- Integrity is fundamentally important to you
- You want to make a travel experience better for everyone
- A natural relationship builder and influencer to industry leaders
- You are naturally inspiring
- Strategic thinking and an ability to connect the dots between suppliers and end-user customers
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it is a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!