Experienced Customer Service Agent – Remote/Hybrid Role for Delivering Exceptional Client Experiences in Cedar Falls, IA

Welcome to blithequark

At blithequark, we are passionate about providing top-notch customer service experiences that exceed our clients' expectations. As a leading organization in our industry, we believe in fostering a culture of excellence, diversity, and inclusion. Our purpose is to keep the world working by serving over 4.5 million customers with a wide range of products and services that keep their operations running smoothly and their people safe. We are now seeking an experienced Customer Service Agent to join our team in Cedar Falls, IA, to help us achieve our mission.

Job Overview

We are hiring full-time inbound phone customer service representatives to work in a remote/hybrid setting. As a Customer Service Agent at blithequark, you will be part of a dynamic team reporting to a Supervisor, Customer Experience. Your primary responsibility will be to build strong customer relationships by responding to a high volume of inbound phone calls, resolving customer challenges, and providing exceptional service experiences. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Build customer relationships by responding to a high volume of inbound phone calls in a professional and courteous manner
• Work collaboratively with customers and Sales team members in a team-based environment to resolve customer challenges and provide solutions
• Utilize computer programs and systems to manage customer accounts, process orders, and resolve pricing and invoicing discrepancies
• Apply credit, implement return procedures, and provide product information to customers as needed
• Meet or exceed performance metrics, including customer satisfaction, first-call resolution, and quality standards

Essential Qualifications

• High School diploma or equivalent required
• At least 1 year of customer service experience, preferably in a call center or remote work environment
• Ability to commute to our facility in Waterloo, IA, for training and occasional onsite work
• A secure, dedicated workspace at home with stable internet connectivity (minimum 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds)
• Proficiency in operating and navigating multiple PC-based programs simultaneously

Preferred Qualifications

• Previous experience working in a remote or hybrid environment
• Knowledge of customer relationship management (CRM) software and other customer service tools
• Excellent problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong analytical and communication skills, with the ability to articulate complex information in a clear and concise manner

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, opportunities for growth and development, and a positive work environment that supports their well-being and success. Some of the benefits and perks you can expect as a Customer Service Agent at blithequark include:

• Competitive hourly rate of $15.80, with three automatic raises in 12 months bringing your pay to $17.00/hour
• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage, starting on your first day of employment
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more!

Career Growth and Development

At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Agent, you will have access to ongoing training and development opportunities, including our 8-week onsite training academy, to help you build your skills and advance your career. You will also have the opportunity to participate in a bidding process for alternate work shifts and earn additional flexibility to work from home up to 5 days a week.

Work Environment and Company Culture

At blithequark, we pride ourselves on our welcoming and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to contribute their best work. As a Customer Service Agent, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.

Diversity, Equity, and Inclusion

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace and welcome applications from diverse candidates.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Join blithequark today and become part of a dynamic team that is dedicated to keeping the world working. Apply now and take the first step towards an exciting and rewarding career as a Customer Service Agent in Cedar Falls, IA.