Experienced Full-Time Data Entry and Customer Service Representative for blithequark – Delivering Exceptional Client Experiences in a Dynamic Environment

Introduction to blithequark

blithequark is a leading online retail business that has been making waves in the industry with its commitment to excellence and customer satisfaction. As a company that values the well-being of its employees and clients, blithequark is dedicated to creating a work environment that is both challenging and rewarding. With a strong focus on health, wellness, and culture, blithequark is the perfect place for individuals who are passionate about delivering exceptional client experiences and making a difference in the lives of pet parents and their furry friends.

Job Overview

We are currently seeking a highly motivated and detail-oriented Data Entry and Customer Service Representative to join our team at blithequark. As a key member of our Veterinary Support team, you will be responsible for providing top-notch customer service, handling prescription orders, and maintaining accurate records. If you are a team player with excellent communication skills, a passion for learning, and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Connect directly with veterinary clinics to obtain prescription approvals, resolve customer issues, and clarify order requests
• Analyze and troubleshoot issues to determine appropriate solutions for clients and center partners, and follow up on a case-by-case basis to resolve issues
• Complete data entry of prescriptions into blithequark's healthcare software
• Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders
• Work with empathy, undivided attention, patience, compassion, and kindness to clients and partners alike
• Communicate with veterinary clinics via phone (and occasionally other channels on a case-by-case basis) with various topics, primarily using our internal program and systems to navigate arrangements and record center note accounts
• Expect a significant part of the typical business day to be outbound veterinary clinic/client phone contacts

Essential Qualifications

• 2 years of experience working in a customer or healthcare-focused environment
• Demonstrated excellent communication skills (written, verbal, and listening)
• Ability to multitask (e.g., chat on the phone while navigating on the computer and taking notes)
• Work with ownership, be a self-starter, and demonstrate attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Must be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy where applicable
• Critical thinking skills
• Demonstrated ability to multitask and perform well in a fast-paced environment
• Ability to adapt to change according to the business needs of the organization
• Flexibility to adjust schedule and work overtime as needed by the specialty unit
• Must demonstrate ability to maintain confidentiality and secure sensitive information
• Must be able to pass a background check

Preferred Qualifications

• Bachelor's degree in a related field
• Experience working in a pharmacy or veterinary clinic setting
• Knowledge of veterinary pharmacy software and systems
• Certification as a Pharmacy Technician or Veterinary Technician

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package that includes:

• Competitive starting wages
• Opportunity for wage increases starting after 3 months of service
• Climate-controlled work environment
• Employee 20% Discount Program at blithequark for all your pet needs
• 401(k) with company matching
• Team-building events and company-sponsored lunch meetings
• Career growth and advancement opportunities
• Insurance eligibility on the first of the month
• Subsidized child, adult, and pet backup care through Care.com
• Discounts on numerous items through the LifeMart Discount platform

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. With a strong focus on learning and development, we offer a range of training programs and opportunities for advancement. Whether you are looking to move into a leadership role or simply want to develop new skills, we have the resources and support to help you achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our team is made up of passionate and dedicated individuals who are committed to delivering exceptional client experiences. With a strong focus on health, wellness, and culture, we offer a range of programs and initiatives to support the well-being of our employees, including employee recognition programs, team-building events, and company-sponsored lunch meetings.

Conclusion

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity at blithequark. With a comprehensive benefits package, opportunities for career growth and development, and a positive and supportive work environment, we offer a unique and rewarding work experience that is hard to find elsewhere. So why not join our team and start making a difference in the lives of pet parents and their furry friends today?