Experienced Customer Service Agent – Remote/Hybrid Role in Waterloo, IA, Focused on Delivering Exceptional Client Experiences and Building Strong Relationships

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and building strong relationships with our clients. As a leading distributor with operations primarily in North America, Japan, and the United Kingdom, we achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We are committed to creating a welcoming workplace where our team members can build a career for themselves while fulfilling our purpose to keep the world working.

About the Role

We are seeking an experienced Customer Service Agent to join our team in Waterloo, IA. As a Customer Service Agent, you will be part of a team reporting to a Supervisor, Customer Experience, and will be responsible for responding to a high volume of inbound phone calls, building customer relationships, and resolving customer challenges. You will work in a team-based environment, collaborating with customers and Sales team members daily to provide exceptional customer service.

Key Responsibilities

• Build customer relationships by responding to a high volume of inbound phone calls
• Work with customers and Sales team members daily in a team-based environment
• Use a computer and multiple computer programs with periods of sitting up to 8 hours per day
• Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management
• Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures

What We Offer

At blithequark, we offer a competitive salary and benefits package, including:

• Starting salary of $15.80 per hour with three automatic raises in 12 months, bringing your pay to $17.00 per hour
• Medical, dental, vision, and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
• 6 free sessions each year with a licensed therapist to support emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
• Employee discounts and more

Work Environment and Schedule

We offer a hybrid work environment, with three days onsite and two days at home. You will enjoy your weekends off, with a schedule of 8:30 to 5:00 p.m. Central time, Monday through Friday. After completing our 8-week onsite training academy, you will have the opportunity to work from home up to 5 days a week and participate in a bidding process for alternate work shifts.

Requirements

To be successful in this role, you will need:

• High School diploma or equivalent
• At least 1 year of customer service experience
• Ability to commute to our facility from your home
• A secure workspace at home dedicated to job activity
• Proficiency in operating and navigating multiple PC-based programs at once
• Stable internet with the ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a call center or customer service environment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong technical skills and ability to learn new software and systems

Career Growth and Development

At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development opportunities, including our 8-week onsite training academy, to help you build the skills and knowledge you need to succeed in your role. We also offer tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools to support your ongoing learning and development.

Diversity, Equity, and Inclusion

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace and welcome applications from diverse candidates.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

At blithequark, we are passionate about delivering exceptional customer experiences and building strong relationships with our clients. We are committed to creating a welcoming workplace where our team members can build a career for themselves while fulfilling our purpose to keep the world working. If you are looking for a new challenge and are passionate about customer service, we encourage you to apply for this exciting opportunity. Join our team today and start building a career that will take you to new heights!