Experienced Senior Manager Self Service Engineering and Customer Support Specialist - Full Stack Development and IT Service Management at blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology solutions and outstanding support services. As a leading player in the industry, we are committed to fostering a culture of excellence, integrity, and fun. Our team is dedicated to making a positive impact on our customers' lives, and we are looking for talented individuals to join our journey. If you are a motivated and skilled professional with a passion for customer support and IT service management, we invite you to explore this exciting opportunity at blithequark.

Job Overview

We are seeking an experienced Senior Manager Self Service Engineering and Customer Support Specialist to lead our team of engineers and developers in delivering high-quality IT services and support to our customers. As a key member of our leadership team, you will be responsible for managing a portfolio of products and services, driving engineering excellence, and fostering a culture of innovation and collaboration. Your expertise in full stack development, IT service management, and customer support will be essential in driving our business forward and delivering exceptional customer experiences.

Key Responsibilities

• Manage a portfolio of products and services from conception to retirement, ensuring timely delivery, quality, and consistency
• Lead and mentor a team of engineers, developers, and customer support specialists, providing guidance, coaching, and development opportunities to ensure their growth and success
• Establish and promote a workplace culture focused on engineering excellence, innovation, and collaboration, aligning with blithequark's values and mission
• Collaborate with cross-functional teams, including product management, marketing, and sales, to develop and implement product visions and roadmaps
• Develop and maintain technology guides for products and services, ensuring security, reliability, and scalability
• Drive the development of policies, standards, and guidelines for building and supporting IT products and services
• Establish structures, plans, and integration designs, guiding software development performed by team members
• Manage financial and resource planning for assigned areas of responsibility, ensuring alignment with business objectives and budget constraints
• Act as the escalation point for operational support, providing timely and effective resolution to customer issues and concerns
• Ensure compliance with all regulatory, security, and audit requirements, maintaining a high level of adherence to industry standards and best practices

Essential Qualifications

• Bachelor's degree in a related field, such as computer science, engineering, or information technology
• At least 4 years of experience in IT service management, customer support, or a related field, with a proven track record of success in leading teams and delivering high-quality services
• Proficiency in Java, AngularJS, and NodeJS, with experience in full stack development and software engineering
• Working knowledge of cloud computing platforms, such as Azure, GCP, or AWS
• Excellent communication, leadership, and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders
• Ability to work flexible hours, including evenings and weekends, with moderate overnight travel required (up to 35%)
• Valid travel documents, with the ability to travel throughout the US and internationally as required

Preferred Qualifications

• Experience managing budgets and financial planning, with a strong understanding of cost management and resource allocation
• Experience leading full projects or initiatives, including presenting proposals to senior leadership and stakeholders
• Comprehensive knowledge of business operations, including business capabilities, processes, and strategies
• Familiarity with blithequark's IT disciplines and interdependencies, with a deep understanding of how IT strategy drives business outcomes

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Senior Manager Self Service Engineering and Customer Support Specialist, you will have access to a range of training and development opportunities, including:

• Leadership development programs, designed to enhance your skills and knowledge in areas such as strategic planning, communication, and team management
• Technical training and certification programs, focused on the latest technologies and industry trends
• Mentorship and coaching, provided by experienced leaders and professionals in your field
• Opportunities for career advancement, with a clear path for progression and growth within the company

Work Environment and Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, which is built on our core values of safety, integrity, respect, passion, and fun. As a team member, you can expect:

• A collaborative and dynamic work environment, with a focus on teamwork and open communication
• A culture of innovation and experimentation, with a willingness to try new things and learn from failures
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all
• A range of employee benefits and perks, including competitive salary and bonus packages, comprehensive health insurance, and generous paid time off

Compensation and Benefits

As a Senior Manager Self Service Engineering and Customer Support Specialist at blithequark, you can expect a competitive salary and benefits package, including:

• A salary range of $100,000 - $150,000 per year, depending on experience and qualifications
• A bonus package, tied to individual and team performance, with a potential bonus of up to 20% of salary
• Comprehensive health insurance, including medical, dental, and vision coverage
• Generous paid time off, including vacation, sick leave, and holidays
• A range of other benefits and perks, including retirement savings plans, employee assistance programs, and professional development opportunities

Conclusion

If you are a motivated and skilled professional with a passion for customer support and IT service management, we invite you to apply for this exciting opportunity at blithequark. As a Senior Manager Self Service Engineering and Customer Support Specialist, you will play a critical role in driving our business forward and delivering exceptional customer experiences. With a competitive salary and benefits package, a positive and inclusive work environment, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step in an exciting and rewarding career at blithequark.