Experienced Bilingual Customer Service Advocate for Financial Industry – Remote Opportunity with Professional Growth and Development

Introduction to blithequark

At blithequark, we are passionate about connecting people and fostering growth, both personally and professionally. With a strong presence in the financial industry, we are committed to delivering exceptional customer experiences and making a positive impact on our clients' lives. If you are a motivated individual who thrives in a fast-paced environment and is eager to launch or advance your career in customer service, we invite you to join our dynamic team as a Bilingual Customer Service Advocate.

Job Overview

As a Bilingual Customer Service Advocate at blithequark, you will play a vital role in assisting customers with complex inquiries related to financial, 401K, or investment questions. You will be the go-to person for customers across the U.S., providing expert guidance and support as they navigate important decisions about their life insurance or retirement plans. With a strong focus on first-call resolution, you will work collaboratively with our team to deliver tailored solutions that meet our customers' unique needs.

Key Responsibilities

• Assist customers with a range of complex inquiries, including financial, 401K, or investment questions, and provide detailed solutions to ensure first-call resolution.
• Play an instrumental role in helping customers make informed decisions about their financial needs, with a focus on supporting their long-term goals and objectives.
• Collaborate with the team to achieve daily goals and objectives, participating in team meetings and contributing to a positive and supportive work environment.
• Utilize technology to enhance conversations with customers, including proficiency with computers and common office software.
• Support customers as they navigate unique decisions that build their financial future, providing expert guidance and reassurance every step of the way.

Requirements and Qualifications

To succeed as a Bilingual Customer Service Advocate at blithequark, you will need to possess excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues alike. A strong understanding of general aspects of plan/contract and the ability to utilize technology to enhance customer conversations are also essential.

Essential Qualifications

• Associate's degree required, with a bachelor's degree highly preferred.
• One year of experience in customer service or sales-related occupations, with a proven track record of delivering exceptional customer experiences.
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
• Proficiency with computers and common office software, including Microsoft Office and other productivity tools.

Preferred Qualifications

• Bilingual or multilingual skills, with the ability to communicate fluently in multiple languages.
• Previous experience in the financial industry, with a strong understanding of financial products and services.
• Strong problem-solving skills, with the ability to think critically and outside the box.
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our employees, with a range of training and development opportunities available to help you advance your career. As a Bilingual Customer Service Advocate, you will have access to comprehensive training programs, mentorship, and coaching, as well as opportunities for advancement and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on a foundation of integrity, transparency, and open communication, with a commitment to delivering exceptional customer experiences and making a positive impact on our clients' lives.

Compensation and Benefits

As a Bilingual Customer Service Advocate at blithequark, you will be eligible for a competitive hourly rate of $21.00, with opportunities for overtime and bonuses. You will also have access to a range of benefits, including health insurance, life insurance, and dental reimbursement, as well as a fully remote work arrangement and flexible scheduling options.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, by May 3rd, 2024. We look forward to hearing from you and exploring how you can contribute to our dynamic team at blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, ages, races, colors, sexes, sexual orientations, gender identities, disabilities, and veteran status.

Pre-Employment Checks

Please note that all successful candidates will be required to undergo a criminal background check and drug screen, in accordance with all applicable laws and regulations.

Conclusion

Join our team at blithequark as a Bilingual Customer Service Advocate and take the first step towards a rewarding and challenging career in customer service. With a strong focus on growth, development, and customer satisfaction, we offer a unique and supportive work environment that will help you thrive and succeed. Apply today and discover the blithequark difference!