**Experienced Customer Service Representatives – Remote Opportunities for College Students at blithequark**
Are you a college student looking for a flexible and rewarding job opportunity that aligns with your academic schedule? Do you possess excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we invite you to join blithequark, a leading provider of customer contact center services, as a Customer Service Representative.
**About blithequark**
blithequark is a full-service customer contact center that has been serving businesses across North America for over 20 years. Our mission is to provide high-quality customer support that drives business growth and customer satisfaction. With a diverse range of industries and clients, we offer a unique opportunity for customer service professionals to develop their skills and expertise in a fast-paced and dynamic environment.
**Job Summary**
As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats. You will work closely with our clients to understand their needs, resolve issues, and provide solutions that meet their expectations. This is a remote opportunity, allowing you to work from the comfort of your own home, with the flexibility to balance your work and academic responsibilities.
**Key Responsibilities**
* Manage large amounts of incoming calls and customer service inquiries in a fast-paced environment
* Schedule appointments for home repair companies, ensuring timely and efficient service delivery
* Identify and assess customer needs to achieve satisfaction, building sustainable relationships through open and interactive communication
* Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* Follow communication procedures, guidelines, and policies to ensure consistency and quality in customer interactions
* Collaborate with colleagues to share knowledge, best practices, and ideas to continuously improve customer service delivery
**Requirements**
* Must be a permanent resident of Illinois, Iowa, or Wisconsin
* Proficient with the internet, data entry, and the ability to swiftly move between multiple programs
* Good typing, computer, and customer service skills
* Strong phone contact handling skills and active listening skills
* Ability to multi-task, prioritize, and manage time effectively
* Availability to work weekends, with flexibility to work during summer months, school year, and holiday breaks
**Work from Home Requirements**
* PC with at least Windows 7
* Dual monitors
* USB headset
* Consistent reliable high-speed Internet access
* Quiet dedicated workspace
**Benefits**
* Paid Training
* FTO (Flexible Paid Time Off)
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Flexible scheduling to accommodate academic responsibilities
* Competitive compensation and benefits package
**Why Join blithequark?**
* Develop your skills and expertise in customer service, sales, and communication
* Work in a fast-paced and dynamic environment with opportunities for growth and advancement
* Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer experiences
* Enjoy a flexible and remote work arrangement that aligns with your academic schedule
* Take advantage of our comprehensive benefits package, including medical insurance, 401K, and flexible spending account
**EOE Statement**
blithequark is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**How to Apply**
If you are a motivated and customer-focused individual looking for a rewarding job opportunity, please submit your application through our website. We look forward to hearing from you!