**Experienced Customer Service Professional – Remote Role at blithequark**

Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking an experienced Customer Service Professional to join our team in a remote role. As a key member of our Operations team, you will play a vital role in providing exceptional service to our customers, resolving issues, and promoting our products and services. **About blithequark** blithequark is a global financial services leader with operations in the United States, Asia, Europe, and Latin America. We are committed to helping individuals and institutions grow and protect their wealth through a range of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. Our company is built on a foundation of strength, stability, expertise, and innovation, and we are proud to be a place where talented people can grow as professionals, leaders, and individuals. **The Role** As a Customer Service Professional at blithequark, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services. Your primary duties will include: * Providing information to policy holders, parents, spouses, and beneficiaries * Receiving, evaluating, and answering customer inquiries, which may require deviation from standard screens, scripts, and procedures * Using computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and troubleshooting * Answering product, account, policy, and service inquiries, resolving problems, and promoting products and services through verbal and written communication * Assessing customer needs and suggesting alternative products or services * Handling most calls and transactions independently, escalating calls properly when necessary * Practical assimilation of blithequark's Leadership Competencies **Qualifications** To be successful in this role, you will need: * 1-3 years of directly related customer service experience and well-developed transaction processing experience * A college degree or equivalent business/military experience * Strong people skills with the ability to think like the customer * A passion for delivering top-quality service * Proven record of dependability, punctual attendance, and reliability * Ability to learn and retain a significant amount of technical information in a relatively short period * Receptivity to detailed performance feedback * Proficiency with a keyboard and window-based applications, including the internet * Proven self-motivation skills * Active listening skills * Excellent oral and written communication skills * Ability to excel in a team environment, as well as work well independently * Excellent organization and prioritization skills **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you must be able to provide a quiet area with minimal distractions and noise. You will also need to have a reliable internet connection with at least 25 Mbps download speeds and a USB wired headset with a noise cancellation feature. Our company culture is built on a foundation of strength, stability, expertise, and innovation, and we are committed to providing a supportive and inclusive work environment. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their skills and experience. We offer a range of learning and development opportunities, including: * 1:1 career advice and coaching * On-demand resources and networking opportunities * Leadership and learning opportunities * Access to leadership and learning opportunities * Resources to help you take your career in any direction **Compensation, Perks, and Benefits** We offer a competitive salary range of $39,400.00 to $58,500.00, depending on your experience and qualifications. You will also be eligible for a range of benefits, including: * Market-competitive base salaries * Yearly bonus potential at every level * Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences * Retirement plans, including a 401(k) plan with company match * Work/Life Resources to support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development * Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a supportive and inclusive work environment and are proud to be a place where talented people can grow as professionals, leaders, and individuals. **Accommodations for Individuals with Disabilities** If you need an accommodation to complete the application process, please email accommodations.hw@blithequark.com. Apply for this job