Experienced Customer Care Representative – Delivering Exceptional Client Experiences in a Dynamic Fleet Risk Management Environment at blithequark

Introduction to blithequark

Imagine being part of a team that makes a difference in the lives of others every day. At blithequark, we are redefining the fleet risk management industry by putting people first and delivering on our promise of a superior client experience. This is achieved through hard work, innovation, and a commitment to excellence. As a leader in the industry, we provide unmatched products, services, and solutions to our clients, and we are looking for like-minded individuals to join our team.

About the Role

We are seeking a highly skilled and dedicated Customer Care Representative to join our Element Driver Support team. As a key member of our team, you will play a critical role in delivering value to our customers and ensuring an exceptional client experience. If you are passionate about providing world-class customer service and working in a fast-paced and exciting team environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer support to clients and drivers via phone, email, or chat, addressing inquiries related to first-level Web Support, Fuel Card, Vehicle Ordering, Title & Registration/Licensing, Toll Management, Insurance Cards, and Remarketing.
• Handle calls efficiently, minimizing driver/client time to resolve issues and striving for first call resolution.
• Exhibit empathy and understanding during interactions to ensure a superior customer experience.
• Assess customer needs, clarify information, research issues, and provide solutions and/or alternatives.
• Meet personal and team qualitative and quantitative targets, working effectively in a team environment and providing back-up support for administrative tasks as needed.
• Regularly attend work during scheduled shifts and participate in training, meetings, and events as required.

Requirements and Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent, with 1+ year of customer service work experience, preferably in a contact center environment.
• Excellent customer service and communication skills, both verbal and written, with the ability to work independently in a fast-paced team setting.
• Strong organizational skills, time management, and multitasking skills, with the ability to consider and incorporate perspectives from others.
• Proficiency with Microsoft Office Suite, including Word, Outlook, and Excel.
• A quiet, dedicated work area, access to a high-speed internet connection, and the ability to keep company-sensitive documents secure.

What We Offer

At blithequark, we are committed to providing a culture of innovation, empowerment, decision-making, and accountability. We offer a comprehensive range of benefits, including:

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
• A hybrid work environment for most positions, with the opportunity to work from home and attend in-office training, meetings, and events as required.
• Opportunities for career growth and development, with a focus on learning and professional development.

Our Culture and Values

At blithequark, we are committed to diversity and inclusion, and we are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status, or any other legally-protected factors. We believe in fostering a culture where every employee can make a difference and are empowered to contribute to our success.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please note that applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Disability-related accommodations during the application and interview process are available upon request.

Conclusion

Join our team at blithequark and become part of a dynamic and innovative organization that is committed to making a difference in the lives of others. As a Customer Care Representative, you will have the opportunity to work in a fast-paced and exciting environment, providing exceptional customer service and support to our clients and drivers. Apply now and take the first step towards a rewarding and challenging career with blithequark.