Experienced Customer Engagement Manager II – Direct Channel Strategy and Activation for Social Media and Full-Time Customer Support at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on making satisfaction our top priority. This mantra permeates every aspect of our operations, from empowering our teams to push the boundaries of entertainment to building experiences that have never been seen before. If you're ready to join a dynamic team that makes a real impact, we invite you to explore this exciting opportunity with us.

About the Role

The Direct Channel Strategy and Activation (DCS&A) team at blithequark is dedicated to delivering robust customer experiences across engagement touchpoints. By leveraging strategy, data, and tools, we bring marketing to life. As a key member of the DCS&A team, you will be responsible for driving the day-to-day management and execution of direct channel campaigns, serving as a subject matter expert in the tools and data our team uses for activation, and providing mentorship and support to junior colleagues.

Key Responsibilities

• Lead the everyday administration and execution of direct channel campaigns, ensuring seamless delivery and high-quality results.
• Build and orchestrate highly complex streams, leveraging your expertise in direct channel strategy and activation.
• Collaborate with internal stakeholders and external partners to drive campaign activations, fostering strong relationships and clear communication.
• Perform quality assurance on campaigns as needed, identifying and resolving issues promptly to ensure campaign success.
• Monitor campaign performance, providing insights and recommendations to stakeholders to optimize future campaigns.
• Develop comprehensive documentation of our team's tools and processes to support onboarding and training initiatives.
• Implement channel strategies that drive mission and channel best practices, continuously seeking opportunities for improvement.
• Participate in and lead special projects beyond campaign activation, contributing to the growth and development of the DCS&A team.

Essential Qualifications

To succeed in this role, you will need:

• A Bachelor's degree or relevant experience in a related field.
• 2+ years of direct experience in SQL, analyzing large datasets, performing selects, joins, investigating data issues, and validating audience segmentation.
• Experience translating technical details and data insights into compelling stories and campaign visions for non-technical marketing partners, facilitating alignment through clear communication.
• 5+ years of direct experience in campaign list selection cycles and campaign deployment capabilities.
• Demonstrated knowledge and understanding of complex data environments, social database philosophy, structures, and querying.
• Excellent interpersonal skills, with the ability to influence, negotiate, and problem-solve effectively across organizational teams.
• Experience working with large organizations, navigating ambiguity while maintaining clear independent direction.
• Ability to convey technical concepts to non-technical colleagues, working independently to identify efficiencies that can be applied across the team.
• Strong leadership capacity to mentor and support junior colleagues, with a strategic mindset that enables you to apply relevant direct channel strategies to all your work.
• Intense attention to detail, with a strong client acknowledgment testing and quality assurance inclination.
• Experience with Adobe Campaign Classic and Adobe Campaign Standard.
• Experience building complex marketing streams using multiple direct channels.
• Direct experience with Javascript, HTML, and CSS to conclude campaign deployment of emails.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Advanced degree in a related field, such as marketing, data science, or business administration.
• Additional experience in direct channel strategy and activation, with a proven track record of success in driving campaign results.
• Certifications in marketing, data analysis, or related fields, demonstrating your commitment to ongoing learning and professional development.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and develop actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong leadership and mentorship skills, with the ability to guide and support junior colleagues in their professional development.
• A strategic mindset, with the ability to apply relevant direct channel strategies to drive campaign results and business growth.
• Strong attention to detail, with a focus on quality assurance and campaign optimization.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a member of our team, you will have access to:

• Comprehensive training and development programs, designed to enhance your skills and knowledge in direct channel strategy and activation.
• Opportunities for career advancement, with a clear path for professional growth and development.
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.
• Access to the latest tools and technologies, with ongoing support and resources to help you stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a member of our team, you can expect:

• A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.
• A culture of innovation and creativity, with ongoing opportunities for growth and development.
• A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.
• A range of employee benefits and perks, designed to support your well-being and quality of life.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of benefits and perks designed to support your well-being and quality of life. These include:

• A competitive salary, with opportunities for bonuses and incentives based on performance.
• A comprehensive benefits package, including health and wellness programs, retirement savings plans, and paid time off.
• Access to exclusive employee discounts and perks, including discounts on products and services, and invitations to special events and experiences.
• A range of employee recognition and reward programs, designed to recognize and reward your contributions to the team.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity with blithequark. As a member of our team, you will have the opportunity to work with a dynamic and collaborative team, drive business growth and results, and develop your skills and knowledge in direct channel strategy and activation. Don't miss out on this opportunity to join a leading company in the industry and take your career to the next level. Apply now to become a part of our team and start making a real impact in the world of customer experience.