Experienced Bilingual Customer Service Representative – Remote Work Opportunity in French and English for Exceptional Client Support and Relationship Building

Introduction to blithequark

At blithequark, we pride ourselves on being a forward-thinking, global organization that fosters a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a result of our continued growth, we are seeking talented and passionate individuals to join our team as a Customer Service Representative, working from the comfort of their own homes. If you are looking for a career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year, then this is the perfect opportunity for you.

About the Role

As a remote Customer Service Representative at blithequark, you will be part of an organically diverse team from over 70 countries, where every member contributes and supports each other's success and well-being. You will be responsible for providing inbound customer support using a call flow guide in the customer's preferred language, helping customers resolve basic technical issues, tracking and documenting information in databases, and maintaining broad knowledge of client products and/or services.

Key Responsibilities:

• Provide exceptional customer service support and resolution of routine problems and questions regarding client's products and/or services via inbound/outbound calls and/or the Internet.
• Help customers resolve basic technical issues and offer additional products and/or services as needed.
• Maintain a quiet, distraction-free environment to work from in your home and adhere to blithequark's remote work policies.
• Track, document, and retrieve information in databases, and maintain broad knowledge of client products and/or services.
• Deliver expert customer experiences with a smile, and consistently meet or exceed performance standards.

Essential Qualifications

To be successful in this role, you must possess the following qualifications:

• The ability to speak fluent French and English.
• 1+ year of customer service experience.
• A high school diploma or GED.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills and PC knowledge.
• A desktop or laptop to complete PC and internet testing, as well as high-speed internet (no wireless/hotspots or satellite) and a smartphone.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Familiarity with iOS and/or MacOS, or comparable technology.
• Previous experience working in a remote or virtual environment.
• Knowledge of customer service software and technology.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With real career (and personal) growth potential, about 80% of our managers and leaders have been promoted from within. We will provide you with all the training, technologies, and continuing support you need to succeed in your role and beyond.

What's in it for You

As a Customer Service Representative at blithequark, you will be provided with:

• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.

Work Environment and Company Culture

At blithequark, we champion our people and invest significantly in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. We offer a dynamic and supportive work environment that encourages collaboration, creativity, and growth. Our company culture is built on the principles of inclusivity, respect, and empathy, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed.

Conclusion

If you are a motivated and customer-focused individual who is passionate about providing exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a talented and diverse team that is dedicated to delivering outstanding customer experiences and driving business success. Don't miss out on this chance to reimagine your career and join a company that truly values and supports its employees. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."