Experienced Customer Service and Inside Sales Representative for a Leading Engineered Wood Products Manufacturer – Career Growth Opportunities in a Dynamic Team Environment

Introduction to blithequark

blithequark is a pioneering force in the engineered wood products industry, specializing in the manufacture of high-quality roof and floor trusses for residential, commercial, and agricultural construction markets. With a strong commitment to long-term customer relationships, competitive pricing, and exceptional service, blithequark is poised for continued growth and success. As a key player in the industry, we are now seeking a highly motivated and organized Customer Service/Inside Sales Representative to join our dynamic team in Sumner, WA.

About the Role

We are looking for an enthusiastic and critical thinker to be part of our high-energy Inside Sales team. The successful candidate will possess an exceptional customer service background, a professional attitude, and the ability to thrive in a fast-paced environment. If you are meticulous, organized, and able to balance multiple projects while maintaining a high level of accuracy, we would like to hear from you. As a Customer Service/Inside Sales Representative at blithequark, you will play a vital role in delivering outstanding customer experiences, driving sales growth, and contributing to the overall success of our team.

Key Responsibilities

• Perform administrative and office support activities for assigned Outside Sales Representatives, ensuring seamless communication and collaboration.
• Assist in gathering necessary information from customers to obtain credit approval, preparing quotes, and presenting them to Sales Representatives and/or customers.
• Maintain accurate customer change orders and delivery information using industry-based software programs, ensuring timely and efficient order fulfillment.
• Provide exceptional customer service, responding to customer inquiries, resolving issues, and anticipating needs to ensure long-term customer satisfaction.
• Collaborate with colleagues to achieve sales targets, share best practices, and contribute to the continuous improvement of our customer service and sales processes.

Who You Are

To succeed in this role, you will be a highly organized and proactive individual with a strong customer service background. You will possess excellent communication and interpersonal skills, with the ability to express empathy and understanding when interacting with customers. Your notable skills and qualities will include:

• Highly organized with the ability to maintain accurate records and collaborate with colleagues and customers.
• Proactively aware of customer needs, able to anticipate and follow through on customer requests.
• Notable customer service skills, with the ability to express empathy and understanding when communicating with customers.
• Strong attention to detail, with great follow-through ability and self-motivation.

Essential Qualifications

To be considered for this role, you will possess the following essential qualifications:

• Advanced Microsoft Office skills, including Excel, Word, and Outlook.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders.
• Strong attention to detail, with great follow-through ability and self-motivation.

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience in a customer service or sales role, preferably in the construction or manufacturing industry.
• Knowledge of industry-based software programs and systems.
• Experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service/Inside Sales Representative, you will have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge in customer service, sales, and industry-specific areas.
• Opportunities for career advancement, with a clear path for professional growth and progression within the company.
• A collaborative and supportive team environment, with regular feedback and coaching to ensure your success.

Work Environment and Company Culture

blithequark is proud of its dynamic and inclusive company culture, which values diversity, equity, and inclusion. Our work environment is characterized by:

• A positive and supportive team culture, with a focus on collaboration, open communication, and mutual respect.
• A commitment to employee well-being, with a range of programs and initiatives designed to promote health, happiness, and work-life balance.
• A strong emphasis on customer satisfaction, with a focus on delivering exceptional service and building long-term relationships with our customers.

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and commission structure, with opportunities for performance-based bonuses and incentives.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as FSA health and dependent care, group-term life insurance, and voluntary life insurance.
• 401(k) with company match, paid time off, paid holidays, paid sick leave, and paid bereavement leave.
• Matching charitable giving program, continuing education reimbursement, and employee referral bonus.
• Issued company cell phone and access to industry-based software programs and systems.

Conclusion

If you are a motivated and organized individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Service/Inside Sales Representative, you will play a vital role in driving sales growth, delivering exceptional customer experiences, and contributing to the overall success of our company. With a commitment to employee growth and development, a positive and supportive team culture, and a range of compensation, perks, and benefits, blithequark is the ideal place to build a rewarding and successful career. Submit your application today and take the first step towards an exciting and challenging role with a leading engineered wood products manufacturer!