Experienced Remote Customer Service Representative for Benefits and Payroll Support – Temporary Opportunity with Competitive Hourly Rate and Comprehensive Benefits

Introduction to blithequark

Welcome to blithequark, a global leader in insurance, risk management, and consulting services, where a growing team of more than 45,000 professionals worldwide empowers businesses, communities, and individuals to thrive. At blithequark, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The blithequark Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping blithequark's future and unlocking unparalleled opportunities for both clients and yourself.

Job Overview

Our Customer Service Representatives help solve problems, answer questions, and provide information to employees of our clients regarding benefits and payroll. While working with customers, you will be expected to provide outstanding support and assistance. As a temporary Remote Customer Service Representative, you will be part of a team that delivers high-quality client service consistent with blithequark standards and practices, maintaining relationships with existing clients and responding to questions via phone in a call center environment.

Key Responsibilities:

• Deliver high-quality client service consistent with blithequark standards and practices and maintain relationships with existing clients.
• Respond to questions via phone in a call center environment.
• Solve customer issues regarding employee benefits, researching problems and processing documents.
• Maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.

About the Role

This is an ongoing temporary position where the hours can vary from part-time to up to 40 hours/week during peak times. Any hours worked for the position will be between Monday – Friday, between 8am – 5pm, Eastern Time. This is a fully remote position, and blithequark will provide you with all the equipment, as long as you have your own high-speed internet. The pay for the position is $15.50/hr.

About You

Requirements:

• High school diploma.
• Customer service experience.
• Strong typing and basic computer skills.

Nice to Have:

• A working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.
• Exposure to benefits, HR, and/or payroll.
• Call center experience.

Compensation and Benefits

On top of a competitive hourly rate, great teams, and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• blithequark Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Inclusion and Diversity

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, blithequark has led with a commitment to sustainability and to support the communities where we live and work. blithequark embraces our employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The blithequark Way to its fullest.

Equal Employment Opportunity

blithequark believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, blithequark will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Conclusion

If you are a motivated and customer-focused individual looking for a temporary opportunity with a competitive hourly rate and comprehensive benefits, we encourage you to apply for this Remote Customer Service Representative role at blithequark. As a valued member of our team, you will have the opportunity to make a real impact, develop your skills, and grow your career in a dynamic and supportive environment. Don’t miss out on this exciting opportunity to join our team and experience The blithequark Way. Apply now and take the first step towards a rewarding and challenging career with blithequark!